User's Manual

14295 Rev. 0.9 9/3/04 64
Ogo Manual
12. Ogo Help
If you need help or have questions about Ogo, from the Home screen, select the Help icon.
You will see two tabs—one for live support via IM, and the other for technical support resources
available by phone and for FAQ information available on the Internet.
12.1. Live Support – Help Chat
Live Support functions as a normal chat, but you will not see the Help contact’s online status because
the Help chat is always online. Your status is also always online with respect to Help chat.
Figure 37: Live Support – Help Chat Screen
12.1.1. Help Chat Message Alerts
Because online help is considered a separate community, Help chat messages do not appear when
the Ogo shortcut key is pressed. However, you will see a number indicating new unread Help chat
messages both on the Help icon in the Home screen and on the Live Support tab of the Help screen.
You will be alerted to nwly received Help chat messages by a banner.
12.2. Technical Support Information
Displays technical support phone and Internet contact information.
Figure 38: Technical Support Information