User's Manual

Troubleshooting & FAQ
116
If problems occur when you use your phone, please refer to the table below to find out possible solu-
tions. If your problem is not in the table, or the problem still persists after you try these solutions,
please seek your original dealer for help.
When you encounter these problems... Please check...
Can not turn on the phone
• Is the battery empty?
• Is the battery properly installed?
• Are the contacts on battery and phone clean? If the con-
tacts appear to be soiled, contact your dealer to clean
them.
Unable to make calls.
• Is the reception of network signal in good condition?
Move to an open space, or a place closer to window.
• Is network selection setting setup properly? If necessary,
try to select your network manually.
• H ave you already activated the fixed dialing and call
barring functions? If yes, deactivate them temporarily.
• H as the call cost exceeded your cost credit? Check your
remaining cost credit and reset the call cost if necessary.
• Are you using your phone with other SI M cards when
SI M lock protection function has been activated? Deac-
tivate the function if necessary.
Unable to receive calls.
• Is the reception of network signal in good condition?
Move to an open space, or a place closer to window.
• H ave you already activated call divert or call barring
functions? Deactivate them if necessary.
Your voice can not be heard.
H ave you already turned on the in-call mute function?
Turn it off if necessary.
Can not use certain call functions.
To use certain advanced call functions (such as call divert
and call barring), you may need to subscribe these services
to your operator first.
There are noises during a phone call.
Avoid using the phone near a microwave oven, speaker or
TV . Their interference has adverse effect to call quality.
Can not connect to the Internet
• H ave you subscribed the Internet (WAP) service to
your operator?
• Did you enter correct setting parameters (such as APN
and IP addresses) in WAP profile setup?