User manual

Brief Introduction
12
“One-to-One” Consulting Service Card
Owner’s name: Date of Purchase:
Dealer of Sale Service: Model:
VIN No.
The following items shall be confirmed by the owner.
I. Confirmation of matters of concern when delivery (“√” for yes
and “×” for no)
□ Basic methods of application has been introduced, vehicle has
been inspected face to face when delivery
□ Warranty service regulation has been clarified
□ Notices of driving have been clarified
□The significance of regular maintenance as well as maintenance
time/ mileage intervals has been clarified
□The significance of accepting maintenance /service in Chery
Authorized Service Station has been acknowledged.
□ "Maintenance Manual" and "Instruction Manual" have been
delivered, and reminded the owner to read carefully
□ Usage and function of Chery Company's customer service hot
line have been acknowledged
II. Introduction of “one-to-one” consulting service mode ("√" for
yes and"×" for no)
□Always contact your service consultant if the owner has any
problem or requirement, while not someone else
□The service consultant is the only person who is designated by
the service station to communicate with the owner
□ "one-to-one ": only one service consultant shoulders the
responsibility of one owner
□ If not satisfied, owner can select another service consultant
III. Introduction of service consultant's main work （ "√" for yes
and "×" for no）
□
Service and reception of repair and maintenance requirement □
Accept complaints
□ Regular maintenance reminding and return visit □Consulting and
solutions for repair/maintenance
□Regular greeting return visit □Repair/maintenance
reservation accepting
□ Service activities reminding and return visit □ Annual review
reminding/accepting
□Significant festivals greeting □Miscellaneous items handling of
owner's requirement
IV. Establishment of “one-to-one" consulting service relation
Business card of service
consultant
Signature of owner / date: Signature of service consultant/ date:
First sheet Reserved by Service Station