User Guide

8
MODEL: RJ11-17-GOPP
TROUBLESHOOTING
TROUBLESHOOTING GUIDE
Problem Possible Cause Possible Solution
Kettle does not boil.
Kettle has become
disconnected.
Insert the plug into the
electrical outlet.
Kettle is not properly
connected to base.
Ensure that the kettle is
properly inserted onto
the base.
Kettle does not work.
Kettle was turned On
without water and
overheated.
Allow the kettle to cool
and fill with water.
It should start working
in about 15 minutes.
Water has an unusual taste. Kettle is new.
Spill out the water and boil
clean water. If this problem
continues, fill the kettle
with water and two
teaspoons of baking soda.
Bring the water to a boil,
let cool and spill out water.
Rinse with lukewarm water.
Kettle turns On and
switches Off immediately.
There is not enough water
in the kettle.
Fill kettle with at least 0.5 L
water so water reaches the
MIN fill line. The Glass Kettle
is equipped with Boil-Dry
Protection to protect your
kettle from heating up
when there’s not enough
water in it.