CheckVideo Gateway for Broadband Networks Installation Guide
Welcome CheckVideo® products allow for cloud-based, intelligent vide surveillance and alarm verification in virtually any indoor, outdoor or remote location. They enhance security and improve business operations with real-time event detection, sending alerts to emails, smartphones or a monitoring service for immediate response. This guide covers installation, registration, and configuration of the CheckVideo Gateway (referred to as a “CheckVideo device” in the CheckVideo Portal).
Step 1 Check Equipment and Network Before you begin, if this CheckVideo device will be monitored by a central station, please contact the central station for a username and password on their existing CheckVideo account. If this device will be self-monitored, you will be creating a CheckVideo account in Step 4. Confirm that you have the equipment you’ll need and a network that meets system requirements. Equipment • CheckVideo Gateway • CheckVideo Gateway power supply: 9-12V DC, min 1.
Step 2 Install the CheckVideo Outdoor/Indoor Camera This checklist summarizes the best practices for placing cameras. You can use this checklist to conduct a survey of your setup and determine where to place cameras. DESCRIPTION WI-FI CONNECTIVITY Confirm that the CheckVideo Outdoor/Indoor Camera can receive a signal from your wireless router. To do this, plug it into a nearby power outlet. If you see a green light on the CheckVideo Outdoor/ Indoor Camera LED within two minutes, there’s a wireless signal.
Step 3 Connect CheckVideo Gateway Connect each camera to the CheckVideo Gateway by attaching the video connection cable to the corresponding connections on the back of the Gateway (Figure 1). For example, connect the cable video connection from camera 1 to the connection labeled Cam 1 on the back of the Gateway, camera 2 to Cam 2, etc. Camera connections Connects to router Connects to power Verify that you have an active network connection from your router.
Step 4 Account Registration Using a Web browser, go to the CheckVideo Dashboard Login page at portal.checkvideo.net (Figure 3). If you already have an existing CheckVideo account and need to register additional CheckVideo devices, sign in and click on Devices > Add a Device. See Step 5 on page 10 for information on adding devices.
Step 4-1 Register Primary User The Primary User is the owner and main contact for this CheckVideo account. This person defines system preferences, including access for additional users to the same CheckVideo system. On the Initial Logon and Registration Wizard page, User Information section, enter the requested information in each field (Figure 5).
Step 4-2 Define Notification Methods for Primary User On the Initial Logon and Registration Wizard page, Define Notification Methods section (Figure 7), you can define Primary User notifications. • The email address entered in the User Information section automatically show in the Email 1 field. One address is automatically selected as the default for notifications. To send notifications to a mobile phone, the address format varies by carrier (e.g., a Verizon Wireless address might be 7035551212@vtext.
Step 4-3 Define Billing Preferences (Professional Service only) On the Initial Logon and Registration Wizard page, Billing section (Figure 10), you can choose your CheckVideo Service Option and method of payment. Two service options are available: • Professional service is designed for individual intelligent remote video monitoring. CheckVideo analyzes the video for events and sends those real-time video alerts to you and/or your customers for self monitoring.
Step 4-4 Review License Agreement (Professional Service only) After the account registration process, review the CheckVideo License Agreement (Figure 13). Enter the contact information for both an administrative and technical contacts. Select all of the options that describe your relationship with CheckVideo: • Equipment Distributor: Mark this option if you intend to purchase and resell CheckVideo equipment.
Step 5 Add CheckVideo Device n the CheckVideo Dashboard, click Devices > Add a Device to register your O CheckVideo device. Enter the serial number (located on the bottom of the CheckVideo Gateway) into the Serial Number field (Figure 16). Note: The name of the physical location for a CheckVideo device is recommended (e.g. “Office Camera”). You can change this name at any time. Click the Test Device button. • I f the test is successful, you will receive a Congratulations message (Figure 17).
Step 5-1 Configure Live Video for Remote Viewing The CheckVideo Portal attempts to configure port forwarding. If CheckVideo is unsuccessful you will need to manually configure port forwarding. On the CheckVideo Dashboard, click Devices > Remote Video Setup to configure viewing live or recorded video from any computer with broadband Internet access. Under System Map, click the device name to setup remote access to live video.
Step 5-2 Update Firmware (if necessary) After adding the device, the Device Update page appears prompting you to select your device, click the device name. CheckVideo verifies the device firmware is up-to-date. This process may take a few moments. Once complete, you will see a confirmation message (Figure 19). Click the Update button to start the firmware upgrade. Note: The device update may take several minutes to complete, but should take no longer than ten minutes.
Step 6 Configure Camera On the Configure Device page, Select Camera section (Figure 20), select and configure your cameras. This page may require you to install Adobe® Flash® Player to see the camera image. To enable this feature: • Click the Get Flash link that appears where the camera view should be. • Follow the prompts to install Adobe Flash. Select the camera you wish to configure. An image from the camera, also called the ‘field of view’, should appear in the Viewer window.
Step 6 Configure Camera (continued) You can also name a camera to further customize your CheckVideo Portal and notifications. Give each camera a name that has meaning to help you remember its location or field of view (e.g. Main Suite, Elevators, etc.) as shown in Figure 21. The Advanced Configuration button opens the Advanced Configuration screen, where you can access numerous tools for customizing CheckVideo for a particular camera view.
Step 6-1 Configure Events (Zone Setup) On the Configure Device page, Configure Events section, you determine how CheckVideo monitors for events. First, determine what type(s) of event you want CheckVideo to look for. If you choose Person or Vehicle, your camera should be positioned so that these objects remain in the camera’s view for the entire Duration of the event.
Step 6-2 Configure Events (Schedule Configuration) Once you have set up your zone, use the Schedule Configuration section to determine when and under what conditions the system reports events. First, select the Event type (Person, Vehicle, or Motion). A zone must have been created before that type of event can be detected. Select External Trigger if you want the CheckVideo device to generate an event when an external sensor is triggered (see the Online Help for more information on External Triggers).
Step 6-3 Define Notification Methods by Camera (Optional) On the Configure Device page, Select Notification Method section, you can decide how notifications are received by central stations or by individual users. Different notification settings can be defined for different cameras. Within the Central Station Notification area (Figure 29), you can define how a camera’s alert metadata is transmitted from the CheckVideo device to the central station.
Step 6-3 Define Notification Methods by Camera (continued) The user name and notification methods that you supplied in Step 4-1 and 4-2 (see pages 6 and 7) automatically appear in the Users list (see Figure 30). Select any user(s) who should receive notifications for this camera. Then use the drop down box under Notification Method to choose the destination and format of their notifications. Select Digital Output if you want the CheckVideo Gateway to trigger an external sensor when a behavior event occurs.
Step 7 Set Up Recording The CheckVideo Gateway can record video to an attached USB storage device. This video can then be viewed via a Web interface (such as the CheckVideo Dashboard see next page). DVR light and On/Off button The storage device can be a small flash drive or portable hard drive; either is fine so long as the device is capable of storing data in an EXT3 file format. The storage device’s available capacity can range from 2 GB to 1 TB, but must have at least 500 MB available.
About the Dashboard Once you have created your account and added your first CheckVideo device, you can access the CheckVideo Dashboard at portal.checkvideo.net. After you sign in, you will automatically be directed to the CheckVideo Dashboard (Figure 33).
Helpful Hints in Making CheckVideo Work for You Here are some helpful hints that will help you make the most of your CheckVideo system. It is also recommended you refer to the CheckVideo Camera Placement Guide before installing your cameras. • Start slowly: Try turning on one camera at a time to ensure the configuration for each camera is exactly what you want. Experiment and try sending notifications to yourself in different formats to see what you like best.
Appendix: Port Forwarding Configuration Tips If accessing the CheckVideo Portal from a computer outside the local network where your CheckVideo device is installed, you may need to set up port forwarding within your local network’s router before the CheckVideo Dashboard can display live video. Port forwarding involves “mapping” the device private IP address to the port number you designated for live video (see Step 5-1, page 11).
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