User's Manual

Troubleshooting Guide: CheckVIEW Troubleshooting 12-9
CheckVIEW Troubleshooting
If you encounter issues in using the CheckVIEW software, refer to the following solutions
for possible answers.
Problem I have installed the CheckVIEW software, but I still cannot connect to the
Self-Checkout Station.
Solution 1 - IP Address used on Staff computer
Ensure that the IP Address assigned in the Settings.xml file matches the IP Address used
by the Self-Checkout Station.
1 Launch Windows Explorer and navigate to C:\Program Files\Checkpoint Systems\
CheckVIEW Monitor\.
2 Open the Settings.xml file with Notepad.
a Right-mouse click Settings.xml.
b Select Open With... and choose Notepad from the list of programs.
3 Search for the IP address of Self-Checkout Station being used. Ensure that the IP
address used matches the IP address of the Self-Checkout Station.
Figure 12.1 Sample TCP/IP Settings
4 Close the Settings.xml file to save your changes.
Solution 2 - Correct default settings on Self-Checkout Station
You can also ensure that the Default Settings on the Self-Checkout Station are correct.
Access the VNC Server Settings, as seen in Figure 12.2, by:
1 Either attach a keyboard or access the Self-Checkout Station using PcAnywhere.
IP Addresses should match
Sample Settings.XML of CheckVIEW for
Self-Checkout Station 1
Sample TCP/IP Properties of a computer