User's Manual

Troubleshooting Guide: Staff Station Reader Scenarios 12-7
secure. Refer to the connection diagram, “System Connection Diagram” on
page 12-11.
b You should feel air moving through the air vents located on the side of the Staff
Station Reader.
2 Scan the item again. Check the LED on the back of the Staff Station Reader. The LED
blinks green when the Staff Station Reader successfully reads an item ID.
a If the LED blinks green, but the Staff Station still does not recognize the item ID,
restart the Intelligent Library Controller software. See “Restarting the Intelligent
Library Controller program” on page 12-8.
b If the LED does not blink green, power off the Staff Station Reader, then power it
back on. Wait approximately 30 seconds while the software initializes.
3 Scan the item again.
4 If the item ID still is not recognized, contact Technical Support. See“Contact Technical
Support” on page 12-1.
Problem
Scanned Item Does Not Display on Monitor
Item scanned with Barcode Reader or Staff Station Reader does not display on the
monitor...
Solution
1 If the item was scanned with the Barcode Reader, check the following:
a If the Barcode Reader has a separate power cord, check that it is connected to the
Barcode Reader and plugged into a power source.
b Check that all cable connections are secure. The Barcode Reader should be
connected to Com Port 4.
c Reader should beep when reading a barcode, and you should see the reader’s light
on the barcode stripes.
2 If the item was scanned with the Staff Station Reader, check the following:
a Check that the power cord is connected to the Staff Station Reader and plugged into
a power source.
b Check that all cable connections are secure. The Staff Station Reader should be
connected to the Keyboard Wedge, which is then connected to Com Port 3.
3 Scan the item again.
4 If the problem persists:
a Disconnect the power to the Barcode Reader.
b Disconnect the power to the Staff Station Reader.
c Reconnect the power to the Barcode Reader.
d Reconnect the power to the Staff Station Reader.
5 Scan the item again.
6 If the item ID still does not display, contact Technical Support. See “Contact Technical
Support” on page 12-1.