User's Manual

12-6 ILS Open Plus 3.0 Installation Manual
3 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Problem
No Sound Occurs for an Exit Alarm
No Exit Alarm sounds, but an Exit Alarm displays on the Intelligent Library Controller...
Solution
1 Power down and restart each Exit Interrogator.
2 Wait several minutes, then trigger an exit alarm. If no alarm occurs, restart the entire
system. See “Restarting the Complete System” on page 12-8.
3 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Problem
Incorrect Exit Alarm
Exit Alarm occurs, even though the item is properly checked out...
Solution
1 If your site allows off-line processing, the item may have been checked out while the
LMS was offline. If you have not synchronized the Checkout Cache since the LMS
returned to online status, do so now. See “Synchronizing the Checkout Cache” on
page 2-8 for instructions.
2 If the item was recently checked out using a circulation desk Staff Station Reader, turn
off the Staff Station Reader used, then turn it back on.
• If the problem persists, restart the ILS Controller application. See “Restarting the
Intelligent Library Controller program” on page 12-8.
3 If the patron used a Self-Checkout Station, go to a Library Management System
terminal, and verify that the item was checked out.
a If the LMS does not have a record of the checkout, check the item out now.
b If the LMS verifies that the item was checked out, contact Technical Support. See
“Contact Technical Support” on page 12-1.
4 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Staff Station Reader Scenarios
Problem Valid Circuit Not Recognized
The Staff Station Reader does not recognize a valid item Circulation Circuit...
Solution
1 Check to make sure the Staff Station Reader is running.
a Check to make sure the power cord is connected to the Staff Station Reader and
plugged into a power source, and that all the remaining cable connections are