User's Manual

Troubleshooting Guide: Exit Interrogator Scenarios 12-5
Problem Error Message Displays when Running a Report
You receive an error message when running a report...
Solution
The printer might have run out of paper, or there may be a problem with the configuration
database. Contact Technical Support. See “Contact Technical Support” on page 12-1.
Problem
Exit Alarms Do Not Occur
Exit Alarms do not occur when they should...
Solution
1 Power down and restart each Exit Interrogator.
2 Wait several minutes, then trigger an exit alarm. If no alarm occurs, restart the entire
system. See “Restarting the Complete System” on page 12-8 for instructions.
3 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Problem
Host Status Incorrectly Reports Offline
Host Status displays as Offline, when it is online...
Solution
The Host (LMS) Status indicator is accurate only when a Self-Checkout Station is running
and properly connected to the Application Server. If no Self-Checkout Stations are
connected, the Host Status field cannot be updated.
1 Make sure that at least one Self-Checkout Station is running.
2 Check all network connections between the Self-Checkout Stations and the
Application Server. If they appear to be secure, restart the Self-Checkout Stations. See
“Restarting the Self-Checkout Station” on page 12-8.
3 Check that the Library Management System (LMS) is running. Restart the LMS, if
necessary.
4 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Exit Interrogator Scenarios
Problem Exit Alarms Do Not Occur
Exit Alarms do not occur when they should...
Solution
1 Power down and restart each Exit Interrogator.
2 Wait several minutes, then trigger an exit alarm. If no alarm occurs, restart the entire
system. See “Restarting the Complete System” on page 12-8 for instructions.