User's Manual

12-4 ILS Open Plus 3.0 Installation Manual
Problem Self-Checkout Station Fails to Start
The Self-Checkout Station fails to start during power up, and the screen displays an error
condition...
Solution
1 Allow the scandisk program to run until it finishes.
2 Check all network connections on the Self-Checkout Station and the Application
Server. If they appear to be secure, restart all of the Self-Checkout Stations. See
“Restarting the Self-Checkout Station” on page 12-8 for instructions.
Note If the Application Server is shut down or loses power, all Self-Checkout Stations must be shutdown
and restarted. See “Restarting the Complete System” on page 12-8 for details.
3 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Application Server Scenarios
Problem Self-Checkout Station Not Displaying
One or more Self-Checkout Station(s) is not displaying in the System Status Display...
Solution
1 Make sure the Self-Checkout Station is running. If it is not running, the error message,
“We are currently unable to provide access to the system” displays. If this message
displays, the problem involves the connection between the Self-Checkout Station and
the Application Server. Make sure the network is connected and configured properly.
2 If the Self-Checkout Station is running and behaving normally, but it is missing from
the System Status display, restart the entire system. See “Restarting the Complete
System” on page 12-8 for instructions.
3 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Problem
Trouble Printing a Report
You cannot print a report...
Solution
1 Try to print a test page. Select Start > Settings > Printers. Right-click on the printer
and select Properties. Click Print Test Page.
2 If you cannot print a test page, consult Windows Help.
3 If the test page prints successfully, contact Technical Support. See “Contact Technical
Support” on page 12-1.