User's Manual

Troubleshooting Guide: Self-Checkout Station Scenarios 12-3
3 If there is paper jammed in the printer, remove it, and reload the paper. See “Load
Paper into Patron Self-Checkout Station Printer” on page 13-13 for instructions.
4 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Problem
Printer Status of Unknown
The printer is working correctly, but the Self-Checkout Station status screen indicates a
Printer Status of Unknown...
Solution
This problem is sometimes caused by rebooting the Self-Checkout Station when print jobs
are in the printer queue. You must attach a keyboard to the Self-Checkout Station to fix
this problem.
1 Power off the Self-Checkout Station.
2 Attach a keyboard to the Self-Checkout Station, and then power it back on. Hold down
one of the shift keys on the keyboard during the network logon display, to prevent the
Self-Checkout Station program from starting.
3 Select Start > Settings > Printers.
4 Select File > Open.
5 Select the print jobs that are on hold, and delete them.
6 Close the windows you have opened, then select Start > Shutdown to shut down the
Self-Checkout Station.
7 Turn off the Power to the Self-Checkout Station, and remove the keyboard.
8 Turn on the power to the Self-Checkout Station.
9 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.
Problem
Touch Screen Does Not Respond
The Touch Screen does not respond...
Solution
1 Check that the cable on the back of the monitor, which is plugged into the connection
marked Touch Interface, is securely plugged in.
2 If all the connections are secure, the Touch Screen may be operating properly but the
Self-Checkout Station is not currently accepting input, or you are not touching a hot
spot that accepts input.
a Be sure that the Touch Screen monitor is powered on.
b Restart the Self-Checkout Station. See “Restarting the Self-Checkout Station” on
page 12-8.
3 If the problem persists after following these steps, contact Technical Support. See
“Contact Technical Support” on page 12-1.