User's Manual

12-2 ILS Open Plus 3.0 Installation Manual
2 Clean the Barcode Scanner lens.
3 Scan the Patron ID card again. The Barcode scanner beeps when it successfully reads a
barcode. If it does not beep, restart the Self-Checkout Station (see “Restarting the
Self-Checkout Station” on page 12-8).
4 If the problem persists after restarting the Self-Checkout Station, the scanner may be
damaged or may require service or replacement. Contact Technical Support (see
“Contact Technical Support” on page 12-1).
Problem
Nothing Happens After an Item is Scanned
You scan an item and nothing happens...
Solution
1 If the video demonstrating an item checkout stops, the system is processing your
request. Wait a few moments.
2 If the video demonstration continues without pausing after the item is scanned, the
Self-Checkout Station did not register the item. Try scanning a different item.
3 If the video stops for more than 1 minute, follow the instructions for “Restarting the
Self-Checkout Station” on page 12-8.
4 If the problem persists after restarting the Self-Checkout station, contact Technical
Support. See “Contact Technical Support” on page 12-1.
Problem
Graphics Display Incorrectly or Not at All
The graphics (pictures or video) are not displaying or are displaying incorrectly...
Solution
1 Network connection could have been lost while the Self-Checkout Station was starting.
Check all network connections to the Self-Checkout Station and Application Server.
2 If the connections are secure, restart the Self-Checkout Station. See “Restarting the
Self-Checkout Station” on page 12-8.
3 If the problem persists after restarting the Self-Checkout Station, contact Technical
Support. See “Contact Technical Support” on page 12-1.
Problem
Printer Does Not Print
The printer does not print a receipt, or the Self-Checkout Station printer status reports an
error...
Solution
1 Check that all receipts have been removed from the printer. Several receipts may be
waiting to print. Remove each one, until all the receipts are printed.
2 Check that there is paper in the printer. To replace paper in the printer, see “Load Paper
into Patron Self-Checkout Station Printer” on page 13-13.