User's Manual

CheckVIEW: 7-1
C HAPTER
C HAPTER 0 C HECK VIEW
This chapter describes the CheckVIEW utility and provides instructions for:
• Using CheckVIEW (page 7-3)
• Reinstalling missing files (page 7-6)
• Uninstalling CheckVIEW (page 7-6)
• Using CheckVIEW to shut down a monitored Self-Checkout Station (page 7-6)
• Troubleshooting information (“CheckVIEW Troubleshooting” on page 12-9).
The CheckVIEW utility enables library staff to remotely view up to four different
Self-Checkout Station at one time. From any computer on the library’s network, staff
members are able to see exactly what the patrons see as they use the Self-Checkout Station
to checkout materials. This enables library staff to manage issues such as:
• Patrons who are having difficulty using the touch screen
• Stations that may have hardware or system problems
• Viewing the patrons’ checkout list to reconcile any discrepancies concerning
availability
Staff members use their mouse and keyboard to assist patrons by assuming control of a
specific Self-Checkout Station window to step a patron through a check out procedure.
There are two modes a library staff member can use to aid a patron, Monitor mode and
Host mode. Monitor mode allows the staff member to watch up to four Self-Checkout
Stations. Once a problem is identified, Host mode enables you to interact directly with a
particular Self-Checkout Station and guide the patron.