User's Manual

6-8 ILS Open Plus 3.0 Installation Manual
Troubleshooting
The following table lists solutions to issues that might arise.
Removing Jammed Paper
Caution Do not touch the print head because it can be very hot after printing.
Take the following steps to remove jammed paper from the printer:
1 Turn the printer off and press the Cover Open button.
2 Remove jammed paper, reinstall the roll, and close the cover.
Removing an Autocutter Jam
Follow these steps to remove paper jammed in the autocutter:
1 If paper is caught in the cutter and you cannot open the printer cover, open the cutter
cover as shown on the left in Figure 6.6.
2 Turn the knob until you see a triangle in the opening, as shown on the right in Figure
6.6. This returns the cutter blade to the normal position. There is a label near the cutter
to assist you.
Figure 6.6 Removing an Autocutter Jam
3
Close the cutter cover.
4 Open the printer cover and remove the jammed paper.
Condition Solution
No lights on the
control panel
Check the power supply cable connections and the power outlet.
ERROR light on (not
flashing) with no
printing
• If PAPER OUT is on, the paper roll is not installed or is near the end.
• If PAPER OUT is off, the printer cover is not closed properly.
ERROR light flashing
with no printing (and
no paper jam)
Printing stops if the head overheats and resumes when it cools. Turn the
printer off, and after 10 seconds, back on.
E
R
R
O
R
P
O
W
E
R
PAPER
OUT
FE
ED
ER
R
OR
PO
W
E
R
P
AP
ER
O
U
T
F
E
E
D
FEED
ADJUSTMENT:
TURN KNOB
TURN KNOB
UNTIL YOU SEE
UNTIL YOU SEE
TRIANGLE IN OPENING
TRIANGLE IN OPENING