User's Manual
Troubleshooting Guide
6.4. Tag Pad
The Tag Pad reader does not recognize a valid item tag...
he tag pad is on. The internal ventilation fan should be running.
gh the air vents located on the side of the tag pad if the fan is
ake sure the power cord is connected to the tag pad and plugged
into a power source and that all the remaining cable connections are secure. Refer to
the connection diagram.
t
approximately 30 seconds while the software initializes. Try the items again. If you
are still having problems proceed to Recovery Section C.
3. LED indication is on the back of the Tag Pad. Blinking green indicates that the Tag
Pad is reading the item ID. If no green blinking occurs, turn in off, then on again the
Tag Pad. If you are still having problems proceed to Recovery Section C. If green
blinking occurs, and no changes occur on the terminal, proceed to Recovery Section
D and C.
Problem
Item scanned does not display in the terminal (Barcode Reader).
Solutions
Turn off the Barcode Reader and turn off the Tag Pad. Then, turn on the Tag Pad again
and turn on the Barcode Reader. If you are still having problems proceed to Recovery
Section C.
Problem
Item entered does not display in the terminal (Non-PC Keyboard Wedge).
Solutions
Turn off the Non-PC Keyboard Wedge and turn back on the power again. If you are still
having problems proceed to Recovery Section C.
6.5. Recovery Procedures
Follow the steps outlined in the section to which you were directed. If the recovery steps fail to
correct the problems, contact Technical Support.
Section A - Restarting the Patron Self-Checkout Station
1. Power off the Patron Self-Checkout Station by using the power switch located at the
rear of the station case.
2. Wait approximately 10 seconds after power off, then power on the station.
Problem
olutions S
1. Check to make sure t
You can feel air throu
running. Check to m
2. If the tag pad is on and the item ID is still not recognized try a different item ID. If
several items are not scanned, power off then power on the tag pad. Wai
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