User's Manual

Troubleshooting Guide
6.3. Exit Interrogator
Problem
If Exit Alarms do not occur when they should...
Solutions
1. Power down and restart the Exit Interrogator. Wait a few minutes and trigger an exit
alarm. If nothing happens proceed to Recovery Sections D and B.
2. If the alarm shows up in the Exit Alarm display but no alarm occurs, the
configuration of the Exit Alarm groups is not correct. Proceed to Recovery Section C.
Proble
Exit Al
Solutio
 Power down and restart the Exit Interrogator. Wait several minutes and trigger an exit
alarm. If nothing happens proceed to Recovery Sections D and B.
Problem
Exit Alarm occurs when item is checked out
Solutions
1. Several conditions could cause this to happen:
2. If the item was checked out while the ILS system was offline to the circulation
system and a successful cache sync has not occurred. In this condition, a previously
checked out item would alarm following check out and when it is returned.
3. If the item was just checked out using a circulation desk Tag Pad, turn off the Tag
Pad used, then turn it back on. If the problem continues, proceed to Recovery Section
4. If the patron used the Self-Check, verify that the item was checkout using a
circulation terminal. If not, the customer failed to check the item out. If it was
checked out, proceed to Recovery Section C.
m
arm sound not playing, but an Exit Alarm is displayed on the Application Server...
ns
D, then C.
Intelligent Library System (ILS) 2.0 User Manual Page 6-5