User's Manual

Troubleshooting Guide

Problem

If you have trouble printing a report:

Solutio

 Print a test page using the Windows NT Printer Control Panel. If this is unsuccessful,

consult Windows NT's Printing Troubleshooting Guide. If the test page prints

successfully proceed to Recovery Section C.

Problem

If you receive an error message when running a report...

Solutions

 The printer could be out of paper or there may be a problem with the configuration

database, proceed to Recovery Section C.

Problem

If Exit Alarms do not occur when they should...

Solutions

1. There may be a problem with the configuration database, proceed to ecovery

2. Power down and restart each Exit Interrogator. Wait several minutes and trigger an

Problem

If Host Status shows Offline when it shouldn't...

Solutions

1. The Host Status indicator will only be accurate when a Patron Self-Checkout Station

is running and properly connected to the Application Server. If there are no Patron

Self-Checkout Stations connected, this field can not be updated.

2. Problems that cause the Offline are,

3. Self-Check problem,

4. Host circulation system is down, and /or

5. Connection problem to host. Need to restart the Patron Self-Checkout Station and

make sure the connection wire is connected.

Section C.

exit alarm. If nothing happens, proceed to Recovery Section B.

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