User's Manual
Troubleshooting Guide
Problem
If the Touch Screen does not respond...
Solutions
nnection
marked Touch Interface. Make sure this cable is securely plugged in.
2. If all the connections are secure, the Touch Screen may be operating properly but the
ut. If so, proceed to Recovery Section A.
Note: The Touch Screen monitor must be turned on prior to starting the Patron Self-Checkout
Station so that it works with Windows. If the monitor is turned on after starting/restarting the
Patron Self-Checkout Station, the Touch Screen won't respond to user input. Power loss could
also cause the same result.
Problem
If the Patron Self-Checkout Station fails to start during power up and there is a screen displaying
some kind of error condition...
Solutions
1. Let the scandisk program run (blue screen) and wait until it is done.
2. Check all network connections on the Patron Self-Checkout Station and AppServer.
Note: I e tron Self-Checkout Stations must
be shutdown or details.
6.2. Application Server
Problem
If a Patron Self-Checkout Station(s) is not displaying in the System Status Display...
Solutions
1. Make sure the Patron Self-Checkout Station is started. Look at the Patron Self-
Checkout Station and make sure it does not show the message, We are currently
unable to provide access to the system. If that message is present, the problem lies
with the connection between the Patron Self-Checkout Station and the Application
Server, and not with the Application Server itself. Make sure the network is
connected and configured properly.
2. If the Patron Self-Checkout Station is behaving normally but is missing from the
Station Name listing on the Application Server proceed to Recovery Section B.
1. Check the cable on the back of the monitor which is plugged into the co
Patron Self-Checkout Station is not currently accepting input or you are not touching
a hot spot that accepts inp
If they display to be secure, proceed to Recovery Section A.
f th App Server is shut down or loses power, all the Pa
and restarted. See Recovery Section B f
Intelligent Library System (ILS) 2.0 User Manual Page 6-3