User's Manual
Troubleshooting Guide
Problem
If the graphics (pictures or videos) are not displaying or are incorrect...
Solutio
Network connection could have been lost while the Patron Self-Checkout Station was
he Patron Self-Checkout Station and
AppServer. If the connections are secure, proceed to Recovery Section A.
Problem
If the printer eckout Station printer status reports an error...
Solutions
several receipts waiting to be printed. Remove each one until all the pending receipts
2. The printer may be out of paper. Refer to the appropriate section of the User Manual
to the appropriate section of the User Manual for
paper replacement procedures.
Problem
If the Self-C
Unknown, w
jobs are in the printer queue
can cause this problem. A keyboard must be attached to the Patron Self-Checkout
2. Power off the Patron Self-Checkout Station unit, attach a keyboard, and then power it
ard during the
network logon display. This prevents the Patron Self-Checkout Station program from
3. Go to Settings/Printers. Select File/Open.
4. print jobs that are on hold, and delete them.
go to Shutdown - Shutdown.
, then power on the Patron Self-Checkout
Station.
n
starting. Check all network connections to t
does not print or the Patron Self-Ch
1. Check to make sure all the receipts are removed from the printer. There may be
are printed.
for paper replacement procedures. Go to Contact Section.
3. The printer may be jammed. Refer
heck (On the ILS Server) Station Status screen indicates a Printer Status of
hen printer is working correctly.
Solutions
1. Rebooting the Patron Self-Checkout Station when print
Station to perform the procedure to correct this condition:
back on. Be prepared to hold down one of the shift keys on the keybo
starting. Select Start (Press the Windows key or Alt-S).
Select the
5. Close the various windows, then shut down the Patron Self-Checkout Station. Using
the start menu
6. Power the unit off, remove the keyboard
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