User's Manual
Troubleshooting Guide
Chapter 6 Troubleshooting Guide
Consult this document for procedures to follow to correct problems that may arise with various
ILS components. Follow the steps in the corresponding Solutions section.
e
olutions
er
If
ght need to be
replaced or reconfigured. Proceed to Recovery Section C.
Problem
If you s
Solutio
ssing your
request. Wait a few moments.
2. If it hangs more than 1 minute, follow the instructions.
3. If the video demonstration continues without a slight pause after th ned,
-Checkout Station did not register your request. Try another item. The
item could be damaged or belong to another library.
zes on any screen and does not respond to user input for
one minute...
Solutio
Pro
6.1. Patron Self-Checkout Station
Problem
Patron Self-Checkout Station does not recognize a valid patron ID when using the Barcod
Scanner...
S
1. Make sure the Patron Self-Checkout Station is at the Patron Entry screen (video
depicting a patron ID being scanned). If so, make sure you are using the same read
depicted in the video. The Barcode scanner will beep when it reads a valid barcode.
it does not, go to Recovery Section A.
2. If the scanner still does not recognize the patron ID, the lens might need to be
cleaned.
3. If the problem still persists, the scanner may be damaged and mi
can an item and nothing happens...
ns
1. If the video demonstrating an item checkout stops, the system is proce
e item is scan
the Patron Self
4. If none of the above solutions work, proceed to Recovery Section A.
Problem
f the Patron Self-Checkout Station freeI
more than
n
ceed to Recovery Section A.
Intelligent Library System (ILS) 2.0 User Manual Page 6-1