User guide

Other Problems

I have forgotten my password. What should I do?

Reset your Safe@Office appliance to factory defaults using the Reset button as detailed in

Resetting the Safe@Office Appliance to Defaults on page 762.

Why are the date and time displayed incorrectly?

You can adjust the time on the Setup page's Tools tab. For information, see Setting the

Time on the Appliance on page 735.

I cannot use a certain network application. What should I do?

Look at the Event Log page. If it lists blocked attacks, do the following:

• Set the Safe@Office appliance's firewall level to Low and try again.

• If the application still does not work, set the computer on which you want to use

the application to be the exposed host.

For instructions, see Defining an Exposed Host.

When you have finished using the application, make sure to clear the exposed host setting,

otherwise your security might be compromised.

In the Safe@Office Portal, I do not see the pop-up windows that the guide describes. What

should I do?

Disable any pop-up blockers for http://my.firewall.