User guide

Connectivity
Chapter 25: Troubleshooting 793
I cannot access http://my.firewall or http://my.vpn. What should I do?
• Verify that the Safe@Office appliance is operating.
• Check if the LED for the LAN port used by your computer is green. If not,
check if the network cable linking your computer to the Safe@Office appliance
is connected properly.
• By default, unencrypted HTTP access is not allowed from the wireless LAN to
http://my.firewall or http://my.vpn. Therefore, if you are connecting from the
wireless LAN, try connecting to https://my.firewall instead.
• Try surfing to 192.168.10.1 instead of to my.firewall.
Note: 192.168.10 is the default value, and it may vary if you changed it in the My
Network page.
• Check your TCP/IP configuration according to Installing and Setting up the
Safe@Office Appliance on page 85.
• Restart your Safe@Office appliance and your broadband modem by
disconnecting the power and reconnecting after 5 seconds.
• If your Web browser is configured to use an HTTP proxy to access the
Internet, add my.firewall or my.vpn to your proxy exceptions list.
My network seems extremely slow. What should I do?
• The Ethernet cables may be faulty. For proper operation, the Safe@Office
appliance requires STP CAT5 (Shielded Twisted Pair Category 5) Ethernet
cables. Make sure that this specification is printed on your cables.
• Your Ethernet card may be faulty or incorrectly configured. Try replacing your
Ethernet card.
• There may be an IP address conflict in your network. Check that the TCP/IP
settings of all your computers are configured to obtain an IP address
automatically.
I changed the network settings to incorrect values and am unable to correct my error. What
should I do?
Reset the network to its default settings using the button on the back of the Safe@Office
appliance unit. See Resetting the Safe@Office Appliance to Defaults on page 762.