User guide

Connectivity
792 Check Point Safe@Office User Guide
• Check if you have defined firewall rules which block your Internet connectivity.
• Check with your ISP for possible service outage.
• Check whether you are exceeding the maximum number of computers allowed
by your license, by viewing the My Computers page.
I cannot access my DSL broadband connection. What should I do?
DSL equipment comes in two flavors: bridges (commonly known as DSL modems) and
routers. Some DSL equipment can be configured to work both ways.
• If you connect to your ISP using a PPPoE or PPTP dialer defined in your
operating system, your equipment is most likely configured as a DSL bridge.
Configure a PPPoE or PPTP type DSL connection.
• If you were not instructed to configure a dialer in your operating system, your
equipment is most likely configured as a DSL router. Configure a LAN
connection, even if you are using a DSL connection.
For instructions, see Configuring the Internet Connection on page 125.
I cannot access my Cable broadband connection. What should I do?
• Some cable ISPs require you to register the MAC address of the device behind
the cable modem. You may need to clone your Ethernet adapter MAC address
onto the Safe@Office appliance. For instructions, see Configuring the Internet
Connection on page 125.
• Some cable ISPs require using a hostname for the connection. Try reconfiguring
your Internet connection and specifying a hostname. For further information, see
Configuring the Internet Connection on page 125.
I cannot access my ADSL connection from an ADSL appliance. What should I do?
• Check that a micro-filter is used on all the phone sockets on the line (required in
most locations).
• Check that the DSL Standard setting configured for your appliance is compatible
with your service provider. You can view this setting in the Network > Internet
Setup page.
• Advanced ADSL configuration fine tuning options are available via the CLI. For
information, refer to the Embedded NGX CLI Reference Guide.