User guide

Connectivity
Chapter 25: Troubleshooting 791
Chapter 25
This chapter provides solutions to common problems you may encounter while using the
Safe@Office appliance.
Note: For information on troubleshooting wireless connectivity, see
Troubleshooting Wireless Connectivity on page 342.
This chapter includes the following topics:
Connectivity ............................................................................................ 791
Service Center and Upgrades ................................................................... 795
Other Problems ........................................................................................ 796
Connectivity
I cannot access the Internet. What should I do?
• Verify that the Safe@Office appliance is operating. If not, check the power
connection to the Safe@Office appliance.
• Check if the LED for the WAN port is green. If not, check the network cable to
the modem and make sure the modem is turned on.
• Check if the LED for the LAN port used by your computer is green. If not,
check if the network cable linking your computer to the Safe@Office appliance
is connected properly. Try replacing the cable or connecting it to a different
LAN port.
• Using your Web browser, go to http://my.firewall and see whether "Connected"
appears on the Status Bar. Make sure that your Safe@Office appliance network
settings are configured as per your ISP directions.
• Check your TCP/IP configuration according to Installing and Setting up the
Safe@Office Appliance on page 85.
• If Web Filtering or Email Filtering are on, try turning them off.
Troubleshooting