User guide

Viewing IKE Traces for VPN Connections
Chapter 19: Working With VPNs 673
This icon…
Represents…
A network for which an IKE Phase-2 tunnel was negotiated
A Remote Access VPN Server
A Site-to-Site VPN Gateway
A remote access VPN user
An L2TP user
Viewing IKE Traces for VPN Connections
If you are experiencing VPN connection problems, you can save a trace of IKE (Internet
Key Exchange) negotiations to a file, and then use the free IKE View tool to view the file.
The IKE View tool is available for the Windows platform.
Note: Before viewing IKE traces, it is recommended to do the following:
• The Safe@Office appliance stores traces for all recent IKE negotiations.
If you want to view only new IKE trace data, clear all IKE trace data
currently stored on the Safe@Office appliance.
• Close all existing VPN tunnels except for the problematic tunnel, so as to
make it easier to locate the problematic tunnel's IKE negotiation trace in
the exported file.
To clear all currently-stored IKE traces
1. Click Reports in the main menu, and click the Tunnels tab.
The VPN Tunnels page appears with a table of open tunnels to VPN sites.
2. Click Clear IKE Trace.
All IKE trace data currently stored on the Safe@Office appliance is cleared.