User manual

Appendix
LED Shadow User Manual Rev. 5 16
R
ETURNS
To return a product or request support:
• In the U.S., contact CHAUVET® World Headquarters (see below).
• In the UK or Ireland, contact CHAUVET® Europe Ltd. (see below).
• In Mexico, contact CHAUVET® Mexico (see below).
• In any other country, DO NOT contact CHAUVET®. Contact the distributor of record. See
www.chauvetlighting.com
for a list of distributors.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your distributor
of record and follow their instructions on how to return CHAUVET® products to them.
Visit our website for contact details.
U.S., UK, Ireland,
and Mexico
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the reason for the return.
You must send the merch
andise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned
without an RMA number.
Write the RMA number
on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
Your name Your address Your phone number
RMA number A brief description of the problem
Be sure to pack the product properly. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s). CHAUVET® is not responsible for shipping damage of returned items.
CONTACT
U
S
WORLD HEADQUARTERS - CHAUVET®
General Information
Address: 5200 NW 108
th
Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: [e-mail]
World Wide Web
www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial
Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Email: [e-mail]
World Wide Web
www.chauvetlighting.co.uk
MEXICO - CHAUVET® Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: [phone]
Technical Support
Email: [e-mail]
World Wide Web
www.chauvet.com.mx
Outside the U.S., United Kingdom, Ireland, or Mexico, contact the dealer of record and follow
their instructions to request support or to return a product. Visit the CHAUVET
®
website for
contact information.