User guide

IOPRINT+ Print Servers User guide
Printing problems
Page 290
My IOPRINT+ Print Server
cannot print the jobs sent to
the print queue.
Try the following steps to resolve this problem.
1. Check if the printer attached to the IOPRINT+ Print Server is on-
line.
2. Check if your IOPRINT+ Print Server is logged into the file server
3. Check the current status of the queue.
Run PCONSOLE and select "Print Queue Information". Then
select the queue and select "Current Queue Status". See if there
are three YES's. If not, set them to YES.
4. Check if the NetWare printer number is correct.
0 = parallel port 1 of the IOPRINT+ Print Server.
1 = parallel port 2 of the IOPRINT+ Print Server.
2 = serial port or parallel port 3
5. Check to see if the IOPRINT+ Print Server is a static queue
server to the queue.
Run PCONSOLE and select "Print Server Information". Then
select "Print Server Configuration" and select "Queues Serviced
by Printer". Then select your desired printer and check if the
queue is on the list. If its not, insert the queue into the list by
pressing [Insert] key and select the queue. Then reset the
IOPRINT+ Print Server to service the new queue.
6. The total number of queues to be serviced may be over the limit
of 56. If so, reduce the number of queues.
I used the Capture command
to print a job, but the job was
separated into two parts.
The time out setting in Capture command may be too short. You should
increase the timeout value of the Capture command. Use the option /TI=n
of the Capture command to increase the time out value, where n is the
value of timeout.
PSCONFIG shows "No
Response."
This may be due to the following
• The network traffic is busy now. Wait for a minute and then try it
again.
• The IOPRINT+ Print Server is not powered on. Power it on.
• The network cable is disconnected. Check the cable.
• The node address of the IOPRINT+ Print Server may be the
same as the node address of another device on the network.
Problem Solution