User guide

IOPRINT+ Print Servers User guide
Printing problems
Page 286
Problem Solution
My IOPRINT+ Print
Server prints
garbage.
(continued)
Temporarily disable the IOPRINT+ Print Server servicing the print queue following
the step-by-step instructions below:
NetWare 2.x and 3.x
1. Run PCONSOLE, Select Print Queue Information, select the print queue
that the IOPRINT+ Print Server services, select Current Queue Status.
2. Set Servers can service entries in queue to NO.
3. Press Esc and select Print Queue ID. Record its queue ID.
4. Send your test files to the print queue using normal print commands.
5. NetWare 4.x bindery and NDS modes
6. Run PCONSOLE, select Print Queues, select the print queue that your
Print Server services, select Status.
7. Set Allow service by current print servers to NO.
8. Press Esc and select Information, and record its queue ID.
9. Send your test files to the print queue using normal print commands.
10.Re-route network printing to local printing.
11. Disconnect the printer attached to your IOPRINT+ Print Server and
connect it to LPT1 of your PC.
12.Change to the drive and then the directory on the file server that contains
the print queue. The directory will have the name of the queue ID (e.g.
\queues\Q_ID for NDS mode or system\Q_ID for Bindery mode).
13.The test files you printed in step 3 should be in the queue directory. Print
these files to the local printer using the COPY command with the /b option.
Example:
copy /b test.txt LPT1
14.Compare the printouts from the PC and the IOPRINT+ Print Server.
If the printouts are the same, then the problem is NOT the IOPRINT+ Print
Server. The problem might be that an incorrect printer driver was chosen
or the timeout setting in the CAPTURE command is too short.
If the printouts are NOT the same, there may be a problem with the Print
Server. Call your dealer.
15.Re-enable queue service.
16.Disconnect the printer attached to LPT1 of your PC and connect it to your
IOPRINT+ Print Server.
17.For NetWare 2.x or 3.x, run PCONSOLE and select "Print Queue
Information". Then select the print queue and select "Current Queue
Status". Set "Servers can service entries in queue" to YES.
18.For NetWare 4.x bindery and NDS modes, run PCONSOLE and select
"Print Queues". Then select the print queue and select "Status". Set "Allow
service by current print servers" to YES.