User guide

IOPRINT+ Print Servers User guide
Printing problems
Page 284
Only the banner page was printed. This could be caused by using the wrong
encoding method. Ask the user to use the
InterNet Printing Port.
Also, some printer drivers, when configured
as Local Printer, will poll the printer to see if it
is connected. Since the printer is networked,
the printer can not be detected. To fix this,
perform the following:
1. Select Network printer when asked
How is the printer attached to your
computer?
2. Then when prompted for Network Path
or Queue name enter a dummy value
such as \\54321 and select Next
The printer wizard will display a
message stating the Network Printer is
off-line. Continue to install the printer
as normal.
3. When finished, go to Control
PanelèPrinters and select your printer.
The printer icon will be greyed out
indicating the printer is not ready.
4. Select Properties - Details.
In the Print to the following port box,
select Print Server (PrintServer).
5. Click Apply, then OK, then close the
properties window.
6. Select the printer and go to the File
menu. Check the Work off-line option is
OFF.
7. If the printer is connected and powered
On, the printer icon should no longer
be greyed out, and you should be able
to print.
The Banner page is not correct;
the first row has disappeared.
This may be caused by the previous print job
not sending a form feed after finishing printing.
Try sending print jobs to a logical printer,
which is defined with a Post String of FF
(Form Feed - 0C in Hex).
To do this, define the Logical Printer, and set
the port used for Internet Printing to this
Logical Printer.
Problem Solution