User guide

IOPRINT+ Print Servers User guide
Printing problems
Page 283
Internet Printing
Problem Solution
I don't know my Mail Server's IP
Address.
Use the PING command to connect to the
Mail Server by name.
Example
ping ms.hinet.net
The reply will say
Reply from xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the IP Address of the
Mail Server.
Plain text E Mails are not printed. Text E Mail messages are printed only if the
IOPRINT+ Print Server is configured with Print
every E Mail ON.
Plain text E Mails print OK., but if I
include an attachment, I get an E
Mail reply "Wrong Encoding
Method".
The Internet Printer system supports only
Base64 encoding. Using the Internet Printing
Port driver will ensure a correctly encoded
attachment..
A print job is printing garbage. Users must use the correct printer driver. The
print job can be cancelled using the Control -
Abort Mail Print Job menu option in the
BiAdmin program.
Two print jobs are printing on the
same page.
Change the port used for Internet Printing
from a physical port to a Logical Port (Printer).
Configure the Logical Printer so that the String
after Job contains a FF (Form Feed, decimal
12 or 0C in Hex).
The Print job seemed to go
through OK, but it was never
received.
Check the E Mail address. If you use more
than one Internet Printer with the same printer
driver, ensure that you use the correct port
each time you print.