IOPRINT+ Print Servers User guide Part number: 5500081-10 Date: 23 July 2002 Navigating around this manual Using this on-line manual. See page 5. Fast Contents. See page 7. Contents. See page 8. Quick reference. See page 87. Index. See page 304.
Copyright statement This document must not be reproduced in any way whatsoever, either printed or electronically, without the consent of: Perle Systems Europe Limited, 3, Wintersells Road, Byfleet, Surrey KT14 7LF, UK Perle reserves the right to make changes without further notice, to any products to improve reliability, function or design. Chase Research, The Chase Research logo, Specialix, the Specialix logo, are trademarks of Perle Systems Limited.
FCC Note The products described in this manual have been found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this Guide, may cause harmful interference to radio communications.
IOPRINT+ Print Servers User guide About this manual Purpose of this manual This manual tells you how to install, configure and use the Perle IOPRINT+ printer servers. Who this manual is for This manual is aimed at users who want seamless connection of serial and parallel interface printers to Ethernet LANs.This manual requires a working knowledge of using personal computers and associated operating systems.
Using this on-line manual The following is a brief guide to using this manual on-line.
Revision history Date Part number Description July 2002 5500081-10 First release of Perle branded version of the IOPRINT manual Page 6
Fast Contents ABOUT THIS MANUAL ...........................................................................................................4 REVISION HISTORY ..............................................................................................................6 FAST CONTENTS .................................................................................................................7 CONTENTS ........................................................................................................
Contents ABOUT THIS MANUAL ............................................................ 4 Purpose of this manual ..................................................................................4 Who this manual is for ...................................................................................4 Using this on-line manual ..............................................................................5 Document navigation ................................................................................
CHAPTER 1 INTRODUCTION 19 Features ............................................................................................................20 Year 2000 Compliance ...................................................................................22 Safety Instructions ..........................................................................................23 IOPRINT+Jr .......................................................................................................24 LED guide .................
CHAPTER 2 INSTALLATION AND CONFIGURATION 32 LAN Installation ...............................................................................................33 Initial configuration .........................................................................................34 Windows Users .........................................................................................34 Configuration Procedure ...........................................................................35 Management .................
Operation - Print Server Mode ...................................................................... 70 Operation - Remote Printer Mode ................................................................. 70 Configuration Data - NDS & Bindery.........................................................71 General .......................................................................................................... 71 Novell Remote Printer Mode ...................................................................
Windows NT 3.51......................................................................................101 Installing Additional Ports on Multi-port models ........................................103 Windows for Workgroups ..........................................................................105 Installation.................................................................................................105 Pserver Main Screen ................................................................................
CHAPTER 3 IOPRINT+ CABLING INFORMATION 132 Parallel port connector pinout ......................................................................133 Serial Port connector pinout .........................................................................134 Serial cable pinouts for Apple LaserWriter ................................................134 APPENDIX A BIADMIN MANAGEMENT PROGRAM 135 Introduction ......................................................................................................
General .......................................................................................................... 185 Novell Print Server Mode .............................................................................. 186 Novell Remote Printer Mode ......................................................................... 186 Configuration - Print Server Mode ............................................................187 Novell Printer Numbers ..........................................................
Attach to more than one NetWare Print Server ............................................. 203 APPENDIX C WEBADMIN 204 Introduction to WebAdmin ............................................................................205 System Requirements ....................................................................................205 Server Installation ...........................................................................................206 Running the Program ..........................................
Diagnostics menu .....................................................................................235 ...................................................................................................................... 236 APPENDIX F INTERNET PRINTING 237 Introduction to Internet Printing ...................................................................238 System Requirements ....................................................................................239 Mail Server.......................
PSIPXStatistics .........................................................................................263 PSAppleTalkStatistics ...............................................................................263 PSTcpipStatistics.......................................................................................264 PSControl group .......................................................................................264 PSSerialConfig group ..............................................................
WebAdmin Program ......................................................................................296 APPENDIX J CONTACTING PERLE 297 Making a technical support query ...............................................................298 Who to contact ..........................................................................................298 Information needed when making a query................................................299 Making a support query via the Perle web page .........................
IOPRINT+ Print Servers User guide Chapter 1 Introduction You need to read this chapter if you want to... You need to read this chapter if you want an introduction to the Perle IOPRINT+ Print server. This chapter provides introductory information about the Perle Perle IOPRINT+ Print server.
Features Congratulations on the purchase of your new IOPRINT+ Print Server. This device was designed to provide a simple and efficient network printing solution. It is packed with features, including: • Versatility. The IOPRINT+ Print Server supports up to five protocols: NetWare, TCP/IP, SMB (Service Message Block), AppleTalk (EtherTalk), and NetBEUI. It features one or two Ethernet interface ports and operating system support includes Unix, Novell, and Microsoft Windows. • Easy Installation.
• Remote Management Tools. A variety of software tools are provided. In most environments, both the IOPRINT+ Print Server and attached bi-directional printers can be configured remotely. • SNMP Support. The IOPRINT+ Print Server can act as a SNMP agent, with it own MIB. This allows TCP/ IP users to monitor, configure and troubleshoot the IOPRINT+ Print Server using their existing SNMP management tools. • JetAdmin Support.
Year 2000 Compliance The IOPRINT+ Print Server does not store the date, nor does it perform date calculations. When necessary, it obtains the current date from the network or client operating system. We recommend the use of network and client operating systems which are year 2000 compliant.
Safety Instructions For your own safety, and to protect your IOPRINT+ Print Server, please observe the following safety advice. 1. Unplug this device from its power source before cleaning. Use only a slightly dampened cloth for cleaning. Do not use liquid or aerosol cleaners. 2. Avoid using this product near water. Exposure to water poses an electric-shock hazard. 3. Do not place this device on an unstable surface. The device may fall causing serious damage to the device. 4.
IOPRINT+Jr The IOPRINT+Jr is about the size of 3.5" floppy diskette. It provides one Centronic parallel port and two Ethernet interface ports (BNC and UTP). 1. Parallel Port 2. Red Error LED 3. Green Link LED 4. 9V Power port. 5. 10BaseT Connector 6.
LED guide There are two LED indicators on the top on the IOPRINT+Jr LED Function Green Power/Link indicator Red Status/Error indicator The LED indicator modes are described in the following table. Green LED Red LED Status description Solid Off Solid Off No power. Solid On Solid On Hardware error. Solid On Solid Off Normal operation. Flashing Off Transmitting or receiving packets from the network.
Configuration File Format For details of the CONFIG file for this model see Introduction on page 267. Note This information is provided for users who use FTP for configuration, and thus need to edit the CONFIG file directly.
IOPRINT+ The IOPRINT+ provides 1 RS-232 serial port and 2 parallel ports; all ports can be used simultaneously. Two Ethernet interface ports (BNC and UTP) are also provided. 1. 9V Power port 2. 10BaseT Connector 3. 10BaseT (UTP) LED 4. 10Base2 (BNC) Connector 5. Reset Push Button 6. Parallel Port 1 7. Parallel Port 2 8. Serial Port 9. Red Error LED 10.
LED Indicators There are two LED indicators on the top on the IOPRINT+ LED Function Green Power/Link indicator Red Status/Error indicator The LED indicator modes are described in the following table. Green LED Red LED Status description Solid Off Solid Off No power. Solid On Solid On Hardware error. Solid On Solid Off Normal operation. Flashing Off Transmitting or receiving packets from the network.
IOPRINT+Jr FAST The IOPRINT+Jr FAST offers support for both 10BaseT and 100BaseT environments. It features one UTP connector and one bi-directional parallel port. 1. Parallel Port 2. Red Error LED 3. Green Link LED 4. 12V Power port 5. 10/100BaseT Switches (See DIP switch table for details.) 6. 10/100BaseT UTP Connector 7.
LED Indicators There are two LED indicators on the top on the IOPRINT+Jr FAST LED Function Green Power/Link indicator Red Status/Error indicator The LED indicator modes are described in the following table. Green LED Red LED Status description Solid Off Solid Off No power. Solid On Solid On Hardware error. Solid On Solid Off Normal operation. Flashing Off Transmitting or receiving packets from the network.
Configuration File Format For details of the CONFIG file for this model see Introduction on page 267. Note This information is provided for users who use FTP for configuration, and thus need to edit the CONFIG file directly.
Chapter 2 Installation and Configuration You need to read this chapter if you want to... You need to read this chapter if you want to install and configure your IOPRINT+ unit. This chapter provides information about installing and configuring your IOPRINT+ unit.
LAN Installation To install your IOPRINT+ Print Server in your LAN, follow the procedure below: 1. Find the Default IOPRINT+ Print Server Name The default name is located on a bar code sticker attached to the bottom of the IOPRINT+ Print Server unit. It will be in the form SCxxxxxx (SC followed by 6 digits). 2. Record this name; it will be needed during configuration. Note During configuration you will be able to change the device name. The new name MUST NOT contain any spaces or blanks. 3.
9. Check the Power and Status LED indicators on the top of the unit. When the Red Status indicator LED goes out and the Green Power indicator LED remains lit or flashes, the IOPRINT+ Print Server is ready. Warning Use only the Power Supply unit provided with the device. Power Supply units for different models are not interchangeable. 10.If desired, use Velcro adhesive strips to attach the IOPRINT+ Print Server unit to the side of a laser printer to conserve working space.
Configuration Procedure Detailed instructions regarding configuration are contained in the following documents. Please refer to the appropriate document for configuration details relating to your particular situation. • AppleTalk Configuration on page 39 • NetWare configuration on page 69 • Windows NT Server (TCP/IP) on page 78 • Windows Peer-to-Peer - NetBEUI on page 91 • Windows Peer-to-peer - SMB on page 112 • Windows Peer-to-peer - TCP/IP on page 116.
Management Following initial configuration, the following management programs or methods can be used to monitor and manage the IOPRINT+ Print Server and the printers attached to it. Click the appropriate link for more information. Method Platform Details BiAdmin Windows 95/98/NT (IPX/SPX, TCP/IP, NetBEUI) Recommended program; supports all IOPRINT+ Print Server features. See Appendix A BiAdmin Management Program.
Note BiAdmin is the recommended program to use for both configuration and management, if possible. This program can be installed using the SETUP program in the appropriate directory on the CD-ROM. If supports all features of the IOPRINT+ Print Server.
General Device Settings The following configuration settings and operations are available regardless of which Network protocol or operating system is being used. • Get IOPRINT+ Print Server status and existing settings • Reset (reboot) the IOPRINT+ Print Server • Restore Default Configuration settings • Change the device name. • Change the device password. • Disable/Enable network protocols.
AppleTalk Configuration The IOPRINT+ Print Server supports AppleTalk (EtherTalk), PAP, ATP, NBP, ZIP and DDP protocols, enabling Macintosh computers on the network to view and use the IOPRINT+ Print Server as a regular AppleTalk printer. Configuring and printing in the EtherTalk environment operates completely as usual. The PSTool program has been provided specifically for the Macintosh environment, to allow easy configuration of your IOPRINT+ Print Server.
Software Requirements System 7.x OS or newer. AppleTalk Setup 1. Click the apple icon and choose Control Panel. 2. Click Network. 3. Ensure that EtherTalk is selected under AppleTalk Connection. 4. Click Chooser. The Chooser panel will open. 5. Click on either the LaserWriter 8 icon (recommended) or the LaserWriter 7 icon. LaserWriter 8 makes use of the fonts installed in the printer itself, so the printing response time is quicker.
Printing Printing with the IOPRINT+ Print Server installed in an AppleTalk network is identical to normal printing. For example, select a document that you want to print and then select File - Print. Chose the desired printer. Advanced Setup and Management This section describes the configuration changes which can be made to your IOPRINT+ Print Server device.
begin CMD 0001 Device Name: SCxxxxxx 3000 Apple Zone : * 3001 Printer Type (P1): LaserWriter 3002 Printer Type (P2) LaserWriter 3003 Printer Type (SP): LaserWriter 3004 Printer Type (P3) LaserWriter 3101 AP_PCOMM1: No 3102 AP_PCOMM2: No 3103 AP_PCOMM3: No 3104 AP_PCOMM4: No Serial Port Configuration 0030 Baud Rate: 9600 0031 Stop Bits: 1 0032 Parity: None 0033 Data Bits: 8 0034 Handshake: HARDWARE 9002 Note Do NOT modify the following lines: beginCMD 9002: 6. Save the file. 7.
AppleTalk Settings When editing the CONFIG file, only the parameter should be changed. The parameter is the last part of the line, after the colon (:). Ensure that you use only valid parameters. Parameter Details 0001 Device Name: SCxxxxxx The default name will be in the form SC followed by 6 digits. This can be changed, but the new name MUST NOT exceed 19 characters in length. 3000 Apple Zone: * The default value "*" allows all AppleTalk zones to access the IOPRINT+ Print Server's printers.
Parameter Details 3101 AP_PCOMM1: No 3102 AP_PCOMM2: No 3103 AP_PCOMM3: No 3104 AP_PCOMM4: No These settings determine whether the port uses ASCII or Binary Communication Protocol. Enter NO for ASCII or YES for Binary. The lines refer to the following ports. 3101 AP_PCOMM1: Parallel Port 1 3102 AP_PCOMM2: Parallel Port 2 3103 AP_PCOMM3:Serial Port 3104 AP_PCOMM4: Parallel Port 3 In choosing which Protocol to use, consider the following points.
Unix - TCP/IP • Software Requirements on page 46 • Device Configuration on page 46 • Unix Host Configuration on page 51 • Printing Methods on page 54 • Printing Methods on page 54 • LPD Printing Configuration on page 55 • FTP (File Transfer Protocol) on page 61 • Other Printing Methods on page 66 • Telnet on page 68 Chapter 2 Installation and Configuration Unix - TCP/IP Page 45
Software Requirements • TCP/IP protocol, FTP (Optional: - BOOTP, Rarp, Telnet) • LPD printing system (for LPD printing) • C Compiler (for PSfilter proprietary printing system only). Device Configuration Configuration of your IOPRINT+ Print Server can be done by any of the following methods. Follow each link for more details. Method Description BiAdmin This is the recommended program for configuration and management of the IOPRINT+ Print Server.
IP Address Configuration The IOPRINT+ Print Server requires the following IP Addresses to be entered. (The entry in brackets shows the line number and token in the device's configuration file. This information is for people using FTP.) Item Description IP Address (4000 IP_ADDR) Device IP Address. See the following section. Gateway Address (4001 GATEWAY) If your network segment has a router, enter the router address here. If there is no router, leave the address as 0.0.0.0.
Other Configuration Settings When assigning the IP Addresses, you should also check the following configuration settings. Item Description Device Name (0001 BOX_NAME) The default name will be in the form SCxxxxxx (SC followed by 6 numbers). This can be changed. The new name MUST NOT exceed 19 characters, nor include any spaces. TCP Session Retry Interval (4010 TCP_INT) Sets how long the IOPRINT+ Print Server should wait before retrying a TCP/IP connection which is lost.
Logical Printers Logical Printers can be used to create a "Virtual" printer. For example, to create a Landscape printer, you could define a Logical Printer as follows: Item Description Pre-string Printer Control codes to switch the printer to Landscape mode Post-string Printer Control codes to reset the printer, restoring the default settings.
Logical Printer Line Numbers L1 0100 to 0103 L2 0120 to 0123 L3 0140 to 0143 L4 0160 to 0163 L5 0180 to 0183 L6 0200 to 0203 L7 0220 to 0223 L8 0240 to 0243 Chapter 2 Installation and Configuration Unix - TCP/IP Page 50
Unix Host Configuration The IOPRINT+ Print Server must be provided with a IP Address so that it will be a valid device on the LAN. This can be done using either Static or Dynamic IP Address configuration. Static IP Address Configuration 1. Determine the Physical Address of the IOPRINT+ Print Server from the default name shown on a sticker on the base of the unit. • The default name is in the form SCxxyyzz (SC followed by 6 numbers).
5. Check the IP Address using the ping command: ping NAME You should receive a response. If you get a Timeout message, the above procedure has failed. 6. If the IOPRINT+ Print Server is not configured yet, you can now connect and configure it using FTP. Dynamic IP Address Configuration If the device's IP Address is left at 0.0.0.0 it will try to obtain a dynamic IP Address by using the following methods in sequence: DHCP, BOOTP, RARP.
Using RARP 1. Perform steps 1. to 3. for assigning a static IP Address. 2. If the rarp daemon is not running, start it with the command: rarpd -a 3. Add a line to the Ethernet Address table /etc/ethers 00:c0:02:xx:yy:zz NAME Where 00:c0:02:xx:yy:zz is the physical address of the IOPRINT+ Print Server NAME is the name of the IOPRINT+ Print Server. 4. Reset the IOPRINT+ Print Server. When it reboots, it should acquire an IP Address from rarp. 5.
Printing Methods There are 4 printing methods to choose from. All are explained in the following table. Select whichever is the most convenient in your environment. Printing method Description LPD LPD is a standard print method for most UNIX systems. The benefit of this method is that it eliminates the need to install additional software on the host. The problem is that in most cases the LPD protocol sends out the data file before the control file.
LPD Printing Configuration LPD is a built-in printing protocol for most UNIX systems, and is also supported in Windows NT 3.5 or later. LPD on IBM AIX 4.15 Before proceeding, ensure that the IOPRINT+ Print Server has been assigned an IP Address. To setup your AIX system for LPD printing, perform the following steps. 1. Add the IOPRINT+ Print Server to /etc/hosts.lpd, using the name you assigned to the IOPRINT+ Print Server. 2.
LPD on System V Before beginning LPD Setup, ensure that an IP Address has been assigned to the IOPRINT+ Print Server. Keep the following points in mind: • The remote host name is the name of the IOPRINT+ Print Server. • The remote printer name is the print queue name for the Logical Printer. Logical printers also need to be configured on the IOPRINT+ Print Server itself. (See page 4). • If your UNIX asks for the LPD type, be sure to identify the service type as BSD.
Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. The entry is really one line, but can be entered as shown. Use a TAB character where shown.
LPD on BSD Before continuing, ensure that an IP Address has been assigned to the IOPRINT+ Print Server. Remember the following: • The remote host name is the name of the IOPRINT+ Print Server. • The remote printer name is the logical printer (L1..L3, or L1..L8) on the IOPRINT+ Print Server. • If asked for the LPD type, enter the service type as BSD.
Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. The entry is really one line, but can be entered as shown. Use a TAB character where shown.
Printing using LPD For LPD printing instructions, refer to your UNIX manual. The following example is for a BSD system: lpr -P printer_name filename Where: printer_name is the name of the Print Queue defined on the Unix host. filename is the name of the file you wish to print. Example: lpr -P Marketing /etc/hosts In the above example, the /etc/hosts file is sent to the printer queue Marketing. It will then be sent to the logical printer associated with this queue.
FTP (File Transfer Protocol) FTP (File Transfer Protocol) allows a user to log-on to a remote host, and manipulate files on the host. The IOPRINT+ Print Server can act as a FTP host, allowing FTP to be used for both configuration and printing. However, the following limitations apply: • Only one FTP user can connect to the IOPRINT+ Print Server. • Only "command line" FTP programs can be used. FTP programs which attempt to "browse" the file system are NOT supported. Using FTP 1.
Files The following files will appear on the IOPRINT+ Print Server when it is acting as an FTP host.
Commands Only the following commands are implemented. Commands are usually case sensitive. Where the command requires a parameter, the parameter is shown in italics. Command Description dir List files (as shown in the previous table). get FILENAME Retrieve a file. The only files that can be retrieved are CONFIG and PSINF. Using GET with the other "files" will activate a command, as follows: get DEFAULTC Set the IOPRINT+ Print Server back to its default configuration.
Configuration with FTP 1. Configure the Unix host as described in Unix Host Configuration on page 51 so that the IOPRINT+ Print Server is recognized as a valid device on the LAN. 2. Connect to the IOPRINT+ Print Server with the following command. ftp NAME 3. You will be prompted for Name, as shown below: Connected to 203.70.212.45 #220 Print Server Ready Name (203.70.212.45:root): 4. Enter the name for this device.
Printing using FTP Connect to the IOPRINT+ Print Server, then use the following syntax: ftp>put FileName Ln Where: FileName is the file to be printed. n is the number of the logical printer you wish to print to. Example: #ftp Marketing ftp>put /etc/hosts L2 This example would print the file /etc/hosts to logical printer 2 on the IOPRINT+ Print Server named Marketing.
Other Printing Methods The IOPRINT+ Print Server supports 2 other printing methods: • DSI (Direct Socket Interface). See Printing Using DSI on page 66. • PSfilter (Proprietary print method). See Printing Using DSI on page 66. Printing Using DSI Logical printers must be configured on the IOPRINT+ Print Server as explained in Logical Printers . Your model may support 8 logical Printers.
Printing Using PSfilter PSfilter is a proprietary printing system which provides many print options. To use PSfilter, a C compiler and Socket Library must exist on the host so that psfilter.c can be compiled to an executable file. The PSfilter program is shipped in source code as psfilter.c. Detailed instructions for installing, configuring, and using PSfilter are provided in the following files. These files, along with PSfilter.
Telnet Telnet can be used to monitor the status of the printers attached to the IOPRINT+ Print Server. Operation Monitoring Establish a connection to the IOPRINT+ Print Server, by starting your Telnet program and providing the IP Address of the IOPRINT+ Print Server. (No port number is required.) It will respond with "Welcome to Print Server".
NetWare configuration This section describes how the IOPRINT+ Print Server functions in the Novell NetWare environment. The IOPRINT+ Print Server fully supports both Bindery and NDS Novell systems, and be configured as either a NetWare Printer Server or NetWare Remote Printer. Novell Distributed Printing Services (NDPS) under NetWare 5 is also supported.
Operating Modes With either Bindery or NDS, two (2) NetWare operating modes are possible -Print Server and Remote Printer. • Print Server mode is faster and uses fewer resources than Remote Printer mode but occupies a user login slot. This mode should be used if possible. • Remote Printer mode has the advantage that it does not use a login slot. Operation - Print Server Mode The IOPRINT+ Print Server emulates NetWare PSERVER.
Configuration Data - NDS & Bindery The IOPRINT+ Print Server requires the following "General" data, and the data for the mode (Print Server or Remote Printer) you are using. This section includes the following: • General on page 71 • Novell Remote Printer Mode on page 71 • Novell Print Server Mode on page 72 General Item Description Device Name The default name is shown on a sticker on the base of the device, in the form SCxxxxxx (SC followed by 6 digits). Change this if you wish.
Novell Print Server Mode Item Description NDS Tree Name Not applicable. (NetWare NDS mode only) Print Server NDS Context Not applicable. (NetWare NDS mode only) Master file server (Bindery mode only) Name of the IOPRINT+ Print Server's master file server. Polling Queue Interval Defines how often the IOPRINT+ Print Server will poll the queues to be serviced.
Configuration Data - NDPS (NetWare 5) If using DNPS (Novell Distributed Printing Services), the IOPRINT+ Print Server must be configured for use in a TCP/IP environment. The following information is required. Parameter Details IP Address The IOPRINT+ Print Server must have a valid IP Address. The IP Address can be obtained dynamically, using DHCP, or use a static IP Address which your assign. Using a static address is more common.
Logical Printers (Ports) Logical Printers can be used to create a "Virtual" printer. For example, to create a Landscape printer, you could define a Logical Printer as follows: Item Description Pre-string Printer Control codes to switch the printer to Landscape mode Post-string Printer Control codes to reset the printer, restoring the default settings.
Configuring the IOPRINT+ Print Server On the IOPRINT+ Print Server, logical Printers are numbered from L1 to L3 for models with a single parallel port, and L1 to L8 for other models). The IOPRINT+ Print Server requires the following data, if logical printers are going to be used. Item Description Physical Port Select the physical port for this Logical Printer (P1 to P3 for parallel ports, SP for the serial port).
Configuration Methods To support the widest possible range of users, the IOPRINT+ Print Server is supplied with the following utilities. Item Description BiAdmin If possible, you should use the supplied BiAdmin utility for configuration BiAdmin is a powerful, user-friendly program which runs under Windows 95/98/NT. If you have Novell NetWare Client 32 for Windows installed, BiAdmin also allows you to configure the NetWare server for Bindery and NDS operation.
Printing - NDS & Bindery To print a job to the IOPRINT+ Print Server SCxxxxxx, you can use NetWare's standard utilities: CAPTURE, NPRINT, or PCONSOLE. On-line help for these commands is obtained by typing /? after the command. (e.g. CAPTURE /? [ENTER] ) In the following examples, print queue P1 is serviced by IOPRINT+ Print Server SCxxxxxx. To print, the file is sent to print queue P1. Example 1 To use NPRINT to print the file c:\config.
Windows NT Server (TCP/IP) This section explains how to configure and use the IOPRINT+ Print Server in the Windows NT Server TCP/IP environment.
Software requirements • Windows NT3.51 or later • TCP/IP network protocol • TCP/IP remote printing system (provided with Windows NT; configuration is described in this chapter). Device configuration Note: The device should be configured FIRST. Configuration of your IOPRINT+ Print Server can be done by any of the following methods. Follow each link for more details. Method Description BiAdmin This is the recommended program for configuration and management of the IOPRINT+ Print Server.
IP address configuration In the TCP/IP environment, IP addresses are essential. The IOPRINT+ Print Server requires the following IP Addresses to be entered. (The entry in brackets shows the line number and token in the device's configuration file.) Item Description IP Address (4000 IP_ADDR) Device IP Address. See the following section. Gateway Address (4001 GATEWAY) If your network segment has a router, enter the router address here. If there is no router, leave the address as 0.0.0.0.
Other configuration settings When assigning the IP Addresses, you should also check the following configuration settings. Device Name The default name will be in the form SCxxxxxx (SC followed by 6 numbers). This can be changed. The new name MUST NOT exceed 19 characters, nor include any spaces. TCP Session Retry Interval Sets how long the IOPRINT+ Print Server should wait before retrying a TCP/IP connection which is lost. Allowable values are from 0 to 255 seconds, with 2 as the default.
Logical printers Logical Printers can be used to create a "Virtual" printer. For example, to create a Landscape printer, you could define a Logical Printer as follows: Pre-string Printer Control codes to switch the printer to Landscape mode Post-string Printer Control codes to reset the printer, restoring the default settings.
Windows NT Host Configuration This section covers configuration of a Windows NT host. The IOPRINT+ Print Server should be configured first. For Windows NT configuration in a Peer-to-Peer environment, see Windows Peer-to-peer - TCP/IP on page 116.
Ip address configuration To have the IOPRINT+ Print Server recognized as a valid device, first configure it, then follow this procedure. 1. Add an entry for the IOPRINT+ Print Server to the hosts file: \SYSTEM32\DRIVERS\ETC\HOSTS The entry consists of the following line: xxx.xxx.xxx.xxx Name Where: xxx.xxx.xxx.xxx is the IP Address you assigned to the IOPRINT+ Print Server. Name is the IOPRINT+ Print Server's name.
Windows NT 3.51 1. Start the Network option in Control Panel. When the Network Settings dialog box appears, click the Add Software button to display the Add Network Software dialog box. 2. Select TCP/IP Protocol And Related Components in the Network Software list box, and then click the Continue button. 3. In the Windows NT TCP/IP Installation Options dialog box, check the TCP/IP Network Printing Support option. 4. Click the OK button.
Adding a TCP/IP Remote Printer Windows 3.51 1. From the Printer menu in Print Manager, choose Create Printer 2. In the resulting dialog box, enter data as follows: Printer Name Enter a name (up to 32 characters). This name appears in the title bar of the printer window. Driver Select the appropriate driver for the attached printer. Description Enter a printer description for other network users to reference. Print To Select Other. 3. A Print Destinations dialog box will appear after selecting Other.
Windows NT 4.0 1. Go to Start-Settings-Printer and invoke the Add Printer wizard. 2. When prompted with This printer will be managed by, select My Computer and click Next. 3. Select Add Port..., then select LPR Port and click New Port. 4. In the Name of Address of server providing lpd: dialog box, enter the IOPRINT+ Print Server's IP address. 5. In the Name of printer or print queue on that server dialog box, enter the appropriate logical printer number (L1..L3, or L1..
Printing with windows NT Windows Applications The IOPRINT+ Print Server's printers will appear as Network Printers to users on the LAN. • To install the printer on each PC, use the Add Printer wizard. Select Network Printer when prompted, and then select the appropriate destination. • To print a file from a application, select the remote printer as the destination, and print the file as usual.
Command Line To print a file from the command prompt, type: lpr -S NT_Host -P printer_name file_name Where: NT_Host is the name of the NT host on which the remote printer is configured. printer_name is the name assigned to the remote printer file_name is the name of the file you wish to print. To check the print status, type: lpq -S NT_Host -P printer_name Telnet Telnet can be used to monitor the status of the printers attached to the IOPRINT+ Print Server.
(P1)STATE: Idle TYPE: Parallel PRINTER STATUS: Out Of Paper (P2)STATE: Printing TYPE: Parallel PRINTER STATUS: On-Line BYTES SERVICED: 75264 OCCUPIED BY: LPD (SP)STATE: Idle TYPE: Serial PRINTER STATUS: Offline The display is updated once per second.
Windows Peer-to-Peer - NetBEUI In a peer-to-peer environment, each PC communicates directly with the IOPRINT+ Print Server. This usually requires that software be installed and configured on each PC. In the NetBEUI Peer-to-Peer environment, the IOPRINT+ Print Server supports the following operating systems. • Windows 95/98 • Windows NT 3.51 or 4.
Device Configuration If you are using the NetBeui protocol, no device configuration is necessary. Software Installation & Configuration Software installation must be carried out on every PC requiring access to the printer or printers attached to the IOPRINT+ Print Server.
Windows 95/98 The setup program will do the following: • Create the following icons: Readme and UnInstall. • Add the driver, prtserv.dll, to the Windows\System directory. • Add the Uninstall program to the Windows directory. • Add Uninstall information files and the Readme file to the installation directory. Before proceeding, check the following: • IOPRINT+ Print Server is installed and ON. • Printer(s) connected to the IOPRINT+ Print Server, and on-line.
Item Description Device Name Click Browse and select the correct IOPRINT+ Print Server. The name shown will be in the form SCxxxxxx (SC followed by 6 digits), as shown on a label on the base of the IOPRINT+ Print Server. The name can be changed if you wish, but it is only visible when configuring the device. Select Device Port Select the IOPRINT+ Print Server port that the printer is connected to (e.g. Parallel port 1).
Installing Additional Ports on Multi-port models If you are installing a multiple port IOPRINT+ Print Server, you must add additional ports and printers. To do so, use the following procedure. 1. Go to the Printers folder and click on the printer just added. Then select File-Properties. The Properties screen will appear. 2. Select the Details tab and the following screen will appear: 3. Select Add Port to see the following Add Port screen: 4.
8. Install the correct printer for each port. When prompted with the following screen, ensure that you select the port to which the printer is connected. Configuration is now complete; you can now print using the printers attached to the IOPRINT+ Print Server. Windows NT 4.0 The setup program will do the following: • Create the following icons: Readme and UnInstall. • Add the driver, prtserv.dll, to the Windows\System32 directory. • Add the Uninstall program to the Windows directory.
Items shown on this screen are as shown in the next table: Chapter 2 Installation and Configuration Windows Peer-to-Peer - NetBEUI Page 97
Item Description Device Name Click Browse and select the correct IOPRINT+ Print Server. The name shown will be in the form SCxxxxxx (SC followed by 6 digits), as shown on a label on the base of the IOPRINT+ Print Server. The name can be changed if you wish, but it is only visible when configuring the device. Select Device Port Select the IOPRINT+ Print Server port that the printer is connected to (e.g. Parallel port 1).
6. You can now print using this printer.
Installing Additional Ports on Multi-port Models If you are installing a multiple port IOPRINT+ Print Server, you must add additional ports and printers. To do so, use the following procedure. 1. Go to the Printers folder and click on the printer just added. Select Properties, then the Ports tab as shown below. 2. Select Add Port and select the IOPRINT+ Print Server's port as the port to add. 3. Enter the configuration information as for the first port.
Windows NT 3.51 The setup program will do the following: • Create the following icons: Readme and UnInstall. • Add the driver, prtserv.dll, to the Windows\System32 directory. • Add the Uninstall program to the Windows directory. • Add Uninstall information files and the Readme file to the installation directory. Before proceeding, check the following: • IOPRINT+ Print Server is installed, and ON. • Printer(s) connected to the IOPRINT+ Print Server, and on-line.
Item Description Device Name Click Browse and select the correct IOPRINT+ Print Server. The name shown will be in the form SCxxxxxx (SC followed by 6 digits), as shown on a label on the base of the IOPRINT+ Print Server. The name can be changed if you wish, but it is only visible when configuring the device. Select Device Port Select the IOPRINT+ Print Server port that the printer is connected to (e.g. Parallel port 1).
Installing Additional Ports on Multi-port models If you are installing a multiple port IOPRINT+ Print Server, you must add additional ports and printers. To do so, use the following procedure. 1. Select the newly added printer using Printer Manager. Then, on the Printer menu, select Properties. The following Printer Properties screen will appear. 2. In the Print to dialogue box, select Other... and click OK. The Print Destinations screen will appear: 3.
Configuration is now complete. You can now print using the printers attached to the IOPRINT+ Print Server.
Windows for Workgroups The following procedure will install the Pserver program. This program is required on every Windows for Workgroups system requiring access to the printer or printers attached to the IOPRINT+ Print Server. Pserver will transfer the print job through the network to the IOPRINT+ Print Server and then to the printer. The process is as follows: • A print queue is created for each port during configuration. • When a user prints, the job is sent to Windows Print Manager.
Pserver Main Screen Pserver must be loaded prior to printing via the IOPRINT+ Print Server. Therefore, it is recommended that you add Pserver to the Windows Start Up group.When started, the Pserver Status window will appear, and will list all connected printers, and any print jobs in each printer's queue. An example screen is shown below. Pserver Icons and Commands Icon Description Add Printer Create and configure a printer. See the following section Pserver for more details.
Icon Description Delete Job Delete the selected print job. Pause Job (red) Pause the selected print job. This makes the printer unavailable for other users. Resume Job (green) Resume a paused print job.
Pserver Configuration Before you can print using the printers connected to your IOPRINT+ Print Server, both Pserver and Windows must be configured. To configure Pserver, following the instructions below. 1. Start the Pserver program.and then select the Printer Menu and choose Add. The Add Printer screen, like the example below, will appear. 2. Enter the configuration data: Item Description Device Name Click Browse and select the correct IOPRINT+ Print Server.
3. Upon clicking OK, the Pserver utility will automatically create a print queue for the port just added. 4. Repeat steps 1. to 3. for each printer. Ensure that you select a different IOPRINT+ Print Server port each time, and that each port has a unique name.
Control Panel Configuration 1. Go to Control Panel and invoke the Printers icon. The following Printer dialogue box will appear: 2. Follow the normal process to add each printer that is attached to the Print Server. 3. The printers must be associated with the print queue they will service. Click the Connect button and the following Connect dialogue box will appear: 4. From the Ports list, select the queue which services the IOPRINT+ Print Server port to which the printer is connected. 5. Repeat steps 3.
Printing Once configured, printing to the printers attached to the IOPRINT+ Print Server is the same as printing with the printer attached directly to your local LPT port. Simply select File-Print. When the Print screen appears, select the appropriate printer and options and click OK. Note In Windows for Workgroups, use Pserver to manage your print jobs, rather than Windows Print Manager.
Windows Peer-to-peer - SMB In a peer-to-peer environment, each PC communicates directly with the IOPRINT+ Print Server. This usually requires that software be installed and configured on each PC. In the Peer-to-Peer environment, the IOPRINT+ Print Server supports the following operating systems. • Windows 95/98 • Windows NT 3.51 or 4.
Software Installation No software installation is required. However, your may wish to install either WPConfig (for Windows 3.1) or BiAdmin (for Windows 95/98/NT). This will enable you to: • Insert a Workgroup Name in the IOPRINT+ Print Server's NetBEUI data. If a name is not inserted, the device may not appear on a network "Browse". • Change the name of the IOPRINT+ Print Server, set the network protocols in use, configure the serial port (if it exists) and perform other management tasks.
Windows 95/98/NT 1. Start the "Add Printer" Wizard. 2. When prompted, "How is the printer attached to your computer?", select "Network Printer". 3. When prompted for "Network path or Queue name", enter the name and port of the IOPRINT+ Print Server in the following form: \\Name\Port Where: Name is the name of the IOPRINT+ Print Server device. If you have not changed the name, use the default name shown on the base. The default name is in the form SCxxxxxx (SC followed by 6 digits).
Windows for Workgroups 1. Start Control Panel- Printers. 2. From the list of Installed Printers, select the printer driver for the printer attached to the first port on the IOPRINT+ Print Server. If the printer driver is not installed, click Add>> to install a new driver. 3. If desired, click "Set As Default Printer". 4. Click "Connect..." to open the Connect dialog box. 5. Click "Network... 6.
Windows Peer-to-peer - TCP/IP • Device Configuration on page 117 • Windows 95/98 on page 118 • Windows NT4 on page 123 • Windows NT 3.51 on page 128 In a peer-to-peer environment, each PC communicates directly with the IOPRINT+ Print Server. This usually requires that software be installed and configured on each PC. In the TCP/IP Peer-to-Peer environment, the IOPRINT+ Print Server supports the following operating systems. • Windows 95/98 • Windows NT 3.51 or 4.
Device Configuration The IOPRINT+ Print Server must be configured with the following IP Addresses before it will be recognized as a valid device on your LAN. Item Description Device IP Address Assign a unique IP Address to the IOPRINT+ Print Server. The address must be from the same address range as PCs on your LAN. Gateway IP Address Use the same Gateway Address as your PC. Subnet Mask Use the same Subnet Mask as your PC.
Windows 95/98 Software installation must be carried out on every PC requiring access to the printer or printers attached to the IOPRINT+ Print Server. The setup program will do the following: • Create the following icons: Readme and UnInstall. • Add the driver, prtserv.dll, to the Windows\System directory. • Add the Uninstall program to the Windows directory. • Add Uninstall information files and the Readme file to the installation directory. 1.
Items shown on this screen are as shown in the next table. Item Description Device Name Click Browse and select the correct IOPRINT+ Print Server. The name shown will be in the form SCxxxxxx (SC followed by 6 digits), as shown on a label on the base of the IOPRINT+ Print Server. The name can be changed if you wish, but it is only visible when configuring the device. Select Device Port Select the IOPRINT+ Print Server port that the printer is connected to (e.g. Parallel port 1).
9. Follow the on-screen instructions to finish adding a printer as normal. 10.You can now print using this printer.
Installing Additional Ports on Multi-port models If you are installing a multiple port IOPRINT+ Print Server, you must add additional ports and printers. To do so, use the following procedure. 1. Go to the Printers folder and click on the printer just added. Then select File-Properties. The Properties screen will appear. 2. Select the Details tab and the following screen will appear: 3.
4. Select Other as the type of port you want to add and select the IOPRINT+ Print Server's port. 5. Then click OK and the Configure PrintServer window will appear. 6. Enter the configuration information as for the first port. Ensure that you select a different IOPRINT+ Print Server port each time, and assign a unique name to that port (e.g. pserv_2 for parallel port 2). 7. Repeat steps 3. to 6. until all IOPRINT+ Print Server ports have been added. 8. Install the correct printer for each port.
Windows NT4 The setup program will do the following: Create the following icons: Readme and UnInstall. • Add the driver, prtserv.dll, to the Windows\System32 directory. • Add the Uninstall program to the Windows directory. • Add Uninstall information files and the Readme file to the installation directory. 1. Before proceeding, check the following: • IOPRINT+ Print Server is installed, and ON. • Printer(s) connected to the IOPRINT+ Print Server, and on-line.
Item Description Device Name Click Browse and select the correct IOPRINT+ Print Server. The name shown will be in the form SCxxxxxx (SC followed by 6 digits), as shown on a label on the base of the IOPRINT+ Print Server. The name can be changed if you wish, but it is only visible when configuring the device. Select Device Port Select the IOPRINT+ Print Server port that the printer is connected to (e.g. Parallel port 1).
9. Follow the on-screen instructions to finish adding a printer as normal. Do NOT enable sharing on this printer. 10.You can now print using this printer.
Installing Additional Ports on Multi-port Models If you are installing a multiple port IOPRINT+ Print Server, you must add additional ports and printers. To do so, use the following procedure. 1. Go to the Printers folder and click on the printer just added. Select Properties, then the Ports tab as shown below. 2. Select Add Port and select the IOPRINT+ Print Server's port as the port to add. 3. Enter the configuration information as for the first port.
Configuration is now complete. You can now print using the printers attached to the IOPRINT+ Print Server.
Windows NT 3.51 The setup program will do the following: • Create the following icons: Readme and UnInstall. • Add the driver, prtserv.dll, to the Windows\System32 directory. • Add the Uninstall program to the Windows directory. • Add Uninstall information files and the Readme file to the installation directory. 1. Before proceeding, check the following: • IOPRINT+ Print Server is installed, and ON. • Printer(s) connected to the IOPRINT+ Print Server, and on-line.
Item Description Device Name Click Browse and select the correct IOPRINT+ Print Server. The name shown will be in the form SCxxxxxx (SC followed by 6 digits), as shown on a label on the base of the IOPRINT+ Print Server. The name can be changed if you wish, but it is only visible when configuring the device. Select Device Port Select the IOPRINT+ Print Server port that the printer is connected to (e.g. Parallel port 1).
Installing Additional Ports on Multi-port models If you are installing a multiple port IOPRINT+ Print Server, you must add additional ports and printers. To do so, use the following procedure. 1. Select the newly added printer using Printer Manager. Then, on the Printer menu, select Properties. The following Printer Properties screen will appear. 2. In the Print to dialogue box, select Other... and click OK. The Print Destinations screen will appear: 3.
Configuration is now complete. You can now print using the printers attached to the IOPRINT+ Print Server.
IOPRINT+ Print Servers User guide Chapter 3 IOPRINT+ Cabling information You need to read this chapter if you want to... You need to read this chapter if you want cabling information for the Perle IOPRINT+ unit. This chapter provides cabling and connector pinout information for the Perle IOPRINT+ range. This chapter includes the following sections; • Parallel port connector pinout on page 133 • Serial Port connector pinout on page 134 • Serial cable pinouts for Apple LaserWriter on page 134.
Parallel port connector pinout Pin Signal Name Direction 1 -Strobe To printer 2 +Data 0 To printer 3 +Data 1 To printer 4 +Data 2 To printer 5 +Data 3 To printer 6 +Data 4 To printer 7 +Data 5 To printer 8 +Data 6 To printer 9 +Data 7 To printer 10 - ACK To Server 11 + Busy To Server 12 + Paper End To Server 13 + Select To Server 14 - Auto Feed To printer 15 - Error To Server 16 - Init To printer 17 - Select In To printer 1825 GND Ground IOPRINT+ Prin
Serial Port connector pinout Pin Purpose Direction 1 Carrier Detect (CD) To server 2 Receive (Rx) To server 3 Transmit (Tx) To printer 4 Data Terminal Ready To printer 5 Signal Ground (GND) None 6 Data Set Ready (DSR) To server 7 Request to Send (RTS) To printer 8 Clear to Send (CTS) To server 9 Ring Indicator (RI) To server Serial cable pinouts for Apple LaserWriter IOPRINT+ Print Servers User guide Serial Port connector pinout Chapter 3 IOPRINT+ Cabling information Page 134
IOPRINT+ Print Servers User guide Appendix A BiAdmin Management Program You need to read this chapter if you want to... You need to read this chapter if you want to use the BIADMIN management software with your IOPRINT+ unit. This chapter provides information about using the BIADMIN software for management purposes with your IOPRINT+ unit.
Introduction This section describes the installation and operation of the BiAdmin Configuration & Management program. This program requires: • Windows 95 or Windows 98 • Windows NT 3.51, Windows NT 4.0 • Additional Recommendations: Screen resolution of 800 * 600 or greater. If using Novell NetWare, installation of Novell's Client 32 for Windows is strongly recommended. This will greatly enhance the ability to BiAdmin to work with NetWare servers.
Installation BiAdmin can be installed using the main SETUP program on the CD-ROM. If Autorun is enabled, SETUP will run automatically. Otherwise, start the SETUP program in the root directory. Select Utilities - Install BiAdmin from the options available, and follow the on-screen prompts to complete the installation. Main Screen Start the program by using the icon created by the setup program.
Groups On the left side of the screen is a column for Groups. Each IOPRINT+ Print Server may be placed in a group, using the Configuration-System Configuration-Groups menu option. If a group is selected, only IOPRINT+ Print Servers in that group will be listed on the right side of the screen. By default, all IOPRINT+ Print Servers will appear in the [ROOT] group.
Icons Once a IOPRINT+ Print Server has been selected, the Icons become active. Note that the icons provide status information as well as access to the selected IOPRINT+ Print Server settings. If an icon is greyed out, that option is or protocol is unavailable. The icons are arranged in 3 groups: Status (left) Use these to check the status of the selected IOPRINT+ Print Server, and the printer ports on the IOPRINT+ Print Server.
Status Icons The following icons are located on the left side of the screen.
Icon Description Device Information Menu equivalent: Status - Device Information This option allows you to view all of the device settings in a scrollable list. The data can not be changed. Port Status Menu equivalent: Status - Port Status There are 4 icons - one for each parallel port, and one for the serial port. Non-existent ports are greyed out. Selecting an icon will result in a screen like the following example.
Configuration Icons To configure a IOPRINT+ Print Server, click on it once with your mouse to highlight it. The program will ask for password confirmation. If no password is assigned, click OK. Otherwise, enter the password and click OK. Once a IOPRINT+ Print Server is selected, the following Icons (or the equivalent menu selection) can be used to select configuration options. Standard buttons Most screens contain the following buttons.
Other icons IOPRINT+ Print Servers Introduction Page 143
Icon Description NetWare Menu equivalent: Configuration - NetWare Select this icon to configure the IOPRINT+ Print Server for use with Novell NetWare servers. You need to be logged into the NetWare servers with ADMIN rights. The screens you will see, and the operations which can be performed, depend on whether or not you have Novell NetWare Client 32 installed.
Icon Description TCP/IP Configuration Menu equivalent: Configuration - TCP/IP Selecting this icon will allows configuration for both TCP/IP and Internet Printing. The top section of the screen is shown below. Enter TCP/IP Configuration data on the top half of this screen. For details of the required data, see Chapter 2 Installation and Configuration If the IOPRINT+ Print Server supports Internet Printing, the bottom section of the screen allows configuration of the Internet Printing function.
Icon Description AppleTalk Configuration Menu equivalent: Configuration - AppleTalk Selecting this icon will cause the following screen to appear. Refer to the AppleTalk Configuration on page 39document for details of these settings. NetBEUI Configuration Menu equivalent: Configuration - NetBEUI Selecting this icon leads to the following screen.
NetBEUI Settings Item Description Domain name Enter the designated work group to be serviced by the IOPRINT+ Print Server. Using only UPPER CASE is recommended, because the IOPRINT+ Print Server is not case sensitive, and will ignore case. Response Time Sets how fast jobs are sent to the printer. The default value of zero (0) delay should be increased only if your printer cannot cope with no delay. Abort Job As Paper Out YES will terminate the current print job when a printing error is encountered.
Icons Icon Description SNMP Configuration Menu equivalent: Configuration - SNMP After clicking this icon, the screen will look like the following. Note that the bottom part of the screen will change if a Trap (T1..T4) is selected. In that case, the bottom part of the screen will look like the following. Refer to the Appendix G SNMPdocument for details of these settings.
Icon Description Physical Port Configuration Menu equivalent: Configuration - Physical Port After selecting the port, you will see the following screen. Current Selected Physical Port Select the desired port Physical Port Name If desired, enter a name for this port. Handshake Signal Select Busy or Ack & Busy. (Acknowledge and Busy). The default is Ack & Busy. This should only be changed if advised to do so by technical support staff.
Action Icons The following icons are located on the right side of the screen. Icon Description Upgrade Menu Equivalent: None This option allows you to upgrade the firmware for the selected IOPRINT+ Print Server. Before using this option, you need to obtain the file for the firmware upgrade. Selecting this option will reveal the following screen. Click the Open button to browse for firmware upgrade files. These files have a.BIN extension.
Menu Options Status Menu Menu option Description Device Info Same as Device button. Display all the configuration and status information about the selected IOPRINT+ Print Server. The data is presented in a scrolling, read-only window. Port Same as Port Status buttons. Select the desired port, to view a screen similar to Printer Status. InitDevice Menu Menu option Description Attach Remote This is used to connect to a IOPRINT+ Print Server device on another LAN segment.
Configuration Menu Menu option Description System Selecting this option will reveal the following screen. Device Name Enter a new name for the selected IOPRINT+ Print Server if you wish. Group Name If a group name is entered, the group name is shown on the left side of the screen, and clicking the group name will list only devices in that group. Protocols Any protocols not used on your LAN may be disabled. Note By default, all protocols are enabled.
Diagnostics menu Menu option Description Print Test Page Use this option to print a test sheet from the selected IOPRINT+ Print Server port. The test print out will include status information. Menu option Description Abort Mail Print Job This option allows you to cancel a print job which has been received though the Internet Printing feature, and is currently printing. This can be used to terminate a print job which is not printing correctly.
BiAdmin - NetWare Configuration without Client 32 Thus section includes the following; • Using BiAdmin on page 155 • Print Server Mode on page 156 • Remote Printer Mode on page 158.
Using BiAdmin 1. Start BiAdmin 2. Select a IOPRINT+ Print Server from the list. If password has been assigned, you will be prompted to enter the password. 3. Select the NetWare icon 4. From the resulting screen, shown below: a. Disable any frame types which are not used on your Network. b. Select the operating mode to match your NetWare server, and click Configure.
Print Server Mode If Print Server is selected above, then clicking Configure will reveal the following screen. Field descriptions Field Description Selected Device The name of the current IOPRINT+ Print Server Print Server Name For convenience, you can change the name of the IOPRINT+ Print Server on this screen, by entering a new name in this field. This becomes the NetWare log-in name for this device. NDS Tree Name (NDS Mode only) The File Server's NDS tree name (root name).
Buttons Button Description Set to Default Restore default values, clearing all NetWare server information. Save to Device Save any changes you have made to the IOPRINT+ Print Server. Change Password Enter the password required to connect to the NetWare Server into the resulting dialog box. The IOPRINT+ Print Server will use this password to log-in to the NetWare Server. Cancel Cancel any changes not already saved, and close the screen. Help View the help file.
Remote Printer Mode If Remote Printer mode was selected, the following screen will be displayed. Field descriptions Field Description Selected Device The name of the current IOPRINT+ Print Server Print Server Name For convenience, you can change the name of the IOPRINT+ Print Server on this screen, by entering a new name in this field.
BiAdmin - NetWare Configuration with Client 32 With NetWare Client 32 installed on your PC, BiAdmin's NetWare capabilities are enhanced. As well as configuring the IOPRINT+ Print Server, you can configure the NetWare Server or Servers.
Preparation 1. Ensure that you are logged into the NetWare server(s) you wish to use. You need to have ADMIN rights so you have permission to create printer objects and queues. 2. Start BiAdmin 3. Select a IOPRINT+ Print Server from the list. 4. Select the NetWare icon 5. From the resulting screen, shown below, select the operating mode to match your NetWare server, and click Configure. 6. Depending on your selection, you will see one of the following screens.
Print Server Mode - Bindery If Bindery Print Server Mode is selected, the following screen will appear: Field Descriptions Field Description Print Server Name Change the name of the selected IOPRINT+ Print Server if you wish. (This field is also on the Configuration-System menu.) Master File Server Name of the IOPRINT+ Print Server's master file server (NetWare server). Select from the drop-down list.
Buttons - overview Button Description Quickset This option will configure the NetWare server using default values. See below for details. NetWare Configuration Use this to configure the NetWare server. See below for details. See the following section for details Help View context-sensitive help. Set to Default Replace the on-screen values with the default values. These are NOT saved until you click Save to Device. (No changes are made to the NetWare server.
Quickset button The Quickset button on the previous screen will configure the NetWare server using default values, as shown on the following example. This screen displays the name the selected IOPRINT+ Print Server, and the following information for each port: Printer - the NetWare printer object which will be created on the current server. Queue - the NetWare queue associated with the Printer Object.
NetWare Configuration Button (Bindery) Clicking the NetWare Configuration button will reveal one of the following screens: If you have multiple File Servers: You will see this screen: This screen allows you to set the IOPRINT+ Print Server to service additional file servers. Normally, the IOPRINT+ Print Server will service only the Master File Server. The right column lists any available servers. Note that to be available, you must be logged into the Server with Supervisor rights.
The NetWare Print Server name is shown at the top of the screen. If more than 1 NetWare server is used, this name is the same on every NetWare server. The options available are : • File Server - This drop-down list will be operational only if you have assigned more than 1 file server to be serviced by the IOPRINT+ Print Server. • Printer - Create Printer Objects, assign Print Queues, and assign users to Print Queues (Required). See the following section for details.
Printer button 1. After selecting Printer above, the NetWare printer objects (1 for each port on the IOPRINT+ Print Server) will be created if they do not yet exist. 2. The next screen (shown below) allows you to select the desired port on the IOPRINT+ Print Server. This also selects the printer object. You can NOT change the printer object associated with the port. 3. After selecting the desired port, you will see a screen like the following example.
To Assign Users to Select the queue, then click Users on the screen above to see the following screen. The Queues (Required) current queue name is shown on the top of the screen. Assign a user or group by selecting them on the right, and clicking the "<<" button. Remove an assignment by selecting the user or group from the list on the left, and clicking the ">>" button. To assign Select Operators from Assign Queues to view the following screen.
Password Clicking the Password button on the screen shown in Configure NetWare Server (Bindery PS mode) allows you to simultaneously change the NetWare password for the Master File Server, and the NetWare login password stored in the IOPRINT+ Print Server. (The IOPRINT+ Print Server must be able to login to the NetWare server.) You will see a screen like the example below. Enter the old (NetWare) password, and enter the new password in both fields provided.
Print Server Mode - NDS If Print Server - NDS Mode was chosen, the following screen will appear.
Field descriptions Field Description Print Server Name Change the name of the selected IOPRINT+ Print Server if you wish. (This field is also on the Configuration-System menu.) NDS Tree Name Select the File Server's NDS tree name (root name) Print Server NDS Context Select Browse to view the NDS tree and select the appropriate Context. Polling Queue Interval Defines how often the IOPRINT+ Print Server will poll the queues to be serviced.
Buttons Button Description NetWare Configuration Use this to configure the NetWare server. See the following section for details. Quickset This option will configure the NetWare server using default values. See below for details. Help View context-sensitive help. Set to Default Replace the on-screen values with the default values. These are NOT saved until you click Save to Device. (No changes are made to the NetWare server.
Quickset button The Quickset button on the screen above will configure the NetWare server with default values. You will see a screen like the following example. Change the default values if you wish, then click Setup to create these objects on the NetWare server. The configuration data will be saved to the NetWare server and the IOPRINT+ Print Server. NetWare Configuration Button (NDS) Clicking this button will reveal the following screen. The NetWare Print Server name is shown at the top of the screen.
• Password - Change the login password used by the IOPRINT+ Print Server when it connects to the NetWare server. By default, there is no password.
Printer button 1. After selecting Printer above, the NetWare printer objects (1 for each port on the IOPRINT+ Print Server) will be created if they do not yet exist. 2. The next screen (shown below) allows you to select the desired port on the IOPRINT+ Print Server. This also selects the printer object. You can NOT change the printer object associated with the port. 3. After selecting the desired port, you will see a screen like the following example.
To Assign Users to Select on queue on the screen above, then click Users to see the following screen. Queues (Required) The screen allows you to assign users to the current queue. The current queue is displayed on the top of the screen. Use the Change Context button to change the current context. The Available Users list on the right will then change to show the users available in that context. Assign a user or group by selecting them on the right, and clicking the "<<" button.
To assign operators to the Print Queue (Optional) To assign Operators to the selected queue, select Operators from Assign Queues (NDS PS mode). This step is optional; operator assignment has no effect on operation of the IOPRINT+ Print Server. The current Queue and Context are displayed at the top of the screen. Use the Change Context button to change the current context. The Available Operators list on the right will then change to show the queues available in that context.
Remote Printer Mode - Bindery If Remote Printer Mode - Bindery was chosen, you will see the following screen.
Field descriptions Field Description Device Name Change the name of the selected IOPRINT+ Print Server if you wish. (This field is also on the Configuration-System menu.) File Server Select the NetWare File Server to service each port. Novell Printer Server for P1 (Parallel port 1) Select the NetWare print server to service the IOPRINT+ Print Server's parallel port 1.
Remote Printer Mode - NDS If Remote Printer Mode - NDS was chosen, you will see the following screen. Field descriptions Field Descriptions Device Name Change the name of the selected IOPRINT+ Print Server if you wish. (This field is also on the Configuration-System menu.) NDS Tree Name Select the NDS tree Current Context Select Browse to view the NDS tree and select the appropriate Context.
Buttons Button Descriptions Set to Default Replace the on-screen values with the default values. These are NOT saved until you click Save to Device. (No changes are made to the NetWare server.) Save to Device Save any changes you have made to the IOPRINT+ Print Server Cancel Ignore any changes made since the last Save operation; close the window. Help View context-sensitive help.
IOPRINT+ Print Servers User guide Appendix B PSConfig You need to read this chapter if you want to... You need to read this Appendix if you want to use the PSConfig software with your IOPRINT+ unit. This Appendix provides information about the PSConfig software for use with your IOPRINT+ unit.
Using PSConfig- NetWare Bindery Mode PSConfig is a DOS-based, menu-driven program. It uses the IPX/SPX protocol to connect to the IOPRINT+ Print Server, so your PC must load the IPX/SPX drivers before PSConfig can be used. PSConfig can only configure the IOPRINT+ Print Server itself. You must use the NetWare PCONSOLE program to configure the NetWare server. To create or modify NetWare printer objects and printer queues, and allow user groups to access those queues, use PCONSOLE.
Installation Simply copy the file PSCONFIG.EXE file from the \Utility\Dos directory on the CD-ROM to your workstation's hard disk. Using PSConfig To use PSConfig to change IOPRINT+ Print Server settings, follow this procedure: 1. Run PSConfig. A list of IOPRINT+ Print Server units will appear. 2. Select the IOPRINT+ Print Server you want to setup, then press Enter. 3. Select Change Configuration. A list of category configurations will appear. 4. Select the category you want to edit, then press Enter. 5.
Configuration Data This sections explains the configuration data required by the IOPRINT+ Print Server, and how this data is linked to the NetWare server configuration. Novell Printer Numbers (Print Server Mode) In NetWare Print Server mode, NetWare printer numbers match IOPRINT+ Print Server ports as follows. Novell Printer Number IOPRINT+ Print Server Device Port Printer number 0 Parallel Port 1 Printer number 1 Parallel port 2 Printer number 2 Parallel port 3 OR the serial port.
IOPRINT+ Print Server Data The IOPRINT+ Print Server requires the following "General" data, and the data for the mode (Print Server or Remote Printer) you are using. General Item Description Device Name The default name is shown on a sticker on the base of the device, in the form SCxxxxxx (SC followed by 6 digits). Change this if you wish. The new name MUST NOT exceed 19 characters, nor contain any spaces. Device Password Default is NULL (no password). NetWare Mode Print Server or Remote Printer.
Novell Print Server Mode Item Description NDS Tree Name The File Server's NDS tree name (root name) Print Server NDS Context Path to the NDS Context. This does not include the Context itself, and each OU should be separated by a period. e.g. department.company Master file server (Bindery mode only) Name of the IOPRINT+ Print Server's master file server. Polling Queue Interval Defines how often the IOPRINT+ Print Server will poll the queues to be serviced.
Configuration - Print Server Mode This section describes how to configure both the NetWare Server and the IOPRINT+ Print Server for Novell Print Server Mode operation. Before you begin, please note the following information: Novell Printer Numbers NetWare printer numbers match device ports as follows. Novell Printer Number Device Port Printer number 0 Parallel Port 1 Printer number 1 Parallel port 2 Printer number 2 Parallel port 3 OR the serial port.
Procedure - NetWare V2, V3 Follow the steps listed below to configure the IOPRINT+ Print Server in NetWare print server mode for NetWare V2, V3, or V4 (Bindery Mode): Create Queues. 1. If using existing queues, log in and proceed to Step 2. Otherwise, perform the following procedure. a. Log into a NetWare file server as a SUPERVISOR or as a user with SUPERVISOR rights. b. Run PCONSOLE program. c. Select Print Queue Information. d. Press [Ins] key to add a new queue. e. Type a queue name, and press [ENTER].
Configure the IOPRINT+ Print Server 5. Configure the IOPRINT+ Print Server a. Run the PSCONFIG program. b. Select your IOPRINT+ Print Server. c. Select Set to NetWare Print Server Mode. d. Enter the file server you are logged onto, to be the master file server to the IOPRINT+ Print Server e. Replace Print Server name with the name used on the NetWare server in step 2. f. Select Execute Setup to save your changes.
Procedure NetWare V4 For NetWare V4, you can use Quick Setup instead of the procedure above, to configure the IOPRINT+ Print Server in Print Server Mode. The procedure is as follows: Configure NetWare 1. Login as ADMIN. or a user with Admin. rights. a. Run the PCONSOLE program and press [F4] to switch to bindery mode. b. Select Quick Setup c. Enter the desired names in the following fields: Print server New printer New print queue d. Press [F10] to save. Configure the IOPRINT+ Print Server e.
Novell Remote Printer Mode This section describes how to use PCONSOLE and PSCONFIG to configure both the NetWare Server and the IOPRINT+ Print Server for Novell Print Server mode operation. Remote Printer Assignments In remote printer mode the following assignments should be used, where SCxxxxxx is the device name.
Associate Printers with Print Queues 3. Associate Printers with Print Queues a. Select Queues Serviced by Printer. a. Select a printer you want to assign a print queue to. b. Press INS. c. Select the queue that you want the printer to service, and press Enter. d. Repeat until all printer and queue associations are configured. Configure the IOPRINT+ Print Server e. Exit PCONSOLE 4. Configure the IOPRINT+ Print Server f. Run PSCONFIG program g.
Advanced Configuration This section describes the advanced operations which can be performed on your IOPRINT+ Print Server. To make these changes: • Use PCONSOLE to configure your NetWare Server. • Use PSCONFIG, BiAdmin, WPConfig, or WebAdmin to change the IOPRINT+ Print Server device settings. Service Additional NetWare Bindery file servers If you used QUICKSET to configure your IOPRINT+ Print Server in NetWare Print Server mode, it is setup to use a single file server.
Attach to more than one NetWare Print Server (Remote Printer Mode) If you used QUICKSET to configure your IOPRINT+ Print Server in NetWare Remote Printer mode, the setup uses the same NetWare Print Server for each port. If you want each port of the IOPRINT+ Print Server to attach to a different NetWare Print Server, perform the following steps. 1. Use PCONSOLE to create and assign the required printers and queues as required. 2. Run PSCONFIG 3. Select the correct IOPRINT+ Print Server 4.
Using PSConfig - NDS Mode PSConfig is a DOS-based, menu-driven program. It uses the IPX/SPX protocol to connect to the IOPRINT+ Print Server, so your PC must load the IPX/SPX drivers before PSConfig can be used. PSConfig can only configure the IOPRINT+ Print Server itself. You must use the NetWare PCONSOLE program to configure the NetWare server. To create or modify NetWare printer objects and printer queues, and allow user groups to access those queues, use PCONSOLE.
Installation Simply copy the file PSCONFIG.EXE file from the \Utility\Dos directory on the CD-ROM to your workstation's hard disk. Using psconfig To use PSConfig to change IOPRINT+ Print Server settings, follow this procedure: 1. Run PSConfig. A list of IOPRINT+ Print Server units will appear. 2. Select the IOPRINT+ Print Server you want to setup, then press Enter. 3. Select Change Configuration. A list of category configurations will appear. 4. Select the category you want to edit, then press Enter. 5.
Printer assignments (remote printer mode) In remote printer mode the following assignments should be used, where SCxxxxxx is the device name.
IOPRINT+ Print Server data The IOPRINT+ Print Server requires the following "General" data, and the data for the mode (Print Server or Remote Printer) you are using. General Item Description Device Name The default name is shown on a sticker on the base of the device, in the form SCxxxxxx (SC followed by 6 digits). Change this if you wish. The new name MUST NOT exceed 19 characters, nor contain any spaces. Device Password Default is NULL (no password). NetWare Mode Print Server or Remote Printer.
Novell Print Server Mode Item Description NDS Tree Name The File Server's NDS tree name (root name) Print Server NDS Context Path to the NDS Context. This does not include the Context itself, and each OU should be separated by a period. e.g. department.company Master file server (Bindery mode only) N/A Polling Queue Interval Defines how often the IOPRINT+ Print Server will poll the queues to be serviced.
Print Server Mode - Configuration Procedure Before you begin, please note the following information: Novell Printer Numbers NetWare printer numbers match device ports as follows. Novell Printer Number Device Port Printer number 0 Parallel Port 1 Printer number 1 Parallel port 2 Printer number 2 Parallel port 3 OR the serial port. Assigning users to If new printer queues are created, users needing to use the print queues may need to be printer queues designated as queue users by using PCONSOLE.
Remote Printer Mode - Configuration Procedure In remote printer mode the following assignments should be used, where SCxxxxxx is the device name. Device Port NetWare Printer Type Printer Name Parallel 1 Remote Parallel, LPT1 SCxxxxxx Parallel 2 Remote Parallel, LPT2 SCxxxxxx_P2 Parallel 3 Remote Parallel, LPT3 SCxxxxxx_P3 Serial Remote Serial, COM1 SCxxxxxx_SP Ensure that you are in the NDS mode then follow the steps listed below. Create queue objects 1. Login to NetWare as ADMIN.
Associate queue objects & print objects 1. Select Print queues assigned. 2. Press INS 3. Select the queue that you want the printer to service. 4. Press ESc twice. 5. Repeat steps above until all association among queues and printers are configured completely. 6. Exit PCONSOLE Configure the IOPRINT+ Print Server 1. Run the PSCONFIG program 2. Select your IOPRINT+ Print Server. 3. Select Set to NetWare Remote Printer Mode. 4. Enter the NetWare Print Server Name for all print ports. 5. Select Execute Setup.
Advanced Configuration This section describes the advanced operations which can be performed on your IOPRINT+ Print Server. To make these changes: • User PCONSOLE to configure your NetWare Server. • Use PSCONFIG, BiAdmin, WPConfig, or WebAdmin to change the IOPRINT+ Print Server device settings. Attach to more than one NetWare Print Server In NetWare Remote Printer mode, if you want each port of the IOPRINT+ Print Server to attach to a different NetWare Print Server, perform the following steps. 1.
IOPRINT+ Print Servers User guide Appendix C WebAdmin You need to read this chapter if you want to... You need to read this Appendix if you want to use the WebAdmin software with your IOPRINT+ unit. This Appendix provides information about the WebAdmin software for use with your IOPRINT+ unit.
Introduction to WebAdmin WebAdmin must be installed on a supported WEB server, and a compatible WEB browser used run the WebAdmin program. See System Requirements on page 205. System Requirements Item Description Server Operating Systems Microsoft Windows NT 3.51 and 4.0. (Workstation and Advanced Server) Intel or Intel-Compatible processors Web Servers Microsoft Internet Information Server (IIS) 1.0 and 2.0 Internet Browsers Microsoft Internet Explorer 2.0, 3.0 and above. NetScape Navigator 2.
Server Installation 1. Run the SETUP program in the Utility\Webadmin directory on the CD-ROM. 2. Follow the on-screen instructions. 3. By default, the installation program files will be installed to the following CGI directory: 4. C:\Program Files\PrintServer\WebAdmin 5. The alias webadmn for the CGI directory will be created and added to the system registry. If you wish to change the alias of the CGI directory, the procedure is as follows: 6.
Running the Program 1. Start your WEB browser. 2. In the Address box, type either the IP address or the domain name of the WebAdmin program, followed by the string: ?application/x-msdownload Example: http://202.70.111.20/wab/webadmin.exe?application/x-msdownload You will then see a screen like the example below.
Home Button Clicking on the Home button from any other screen will return you the Home screen shown above. Browse Button The Browse button will generate a list of IOPRINT+ Print Servers as shown in the following example. (WebAdmin Listing ) To configure the selected IOPRINT+ Print Server, click on it. This will generate a screen like the following.
Status options These options allow you to check the status of connected printers or IOPRINT+ Print Servers. Option Details Device Information A list of the current device settings will be displayed. Printer Port Status / Serial Port Status Click the button for any port to check the status of the attached printer, as shown by the sample screen below. If the printer is bi-directional and is not busy, it can be configured by clicking the Configuration button.
Configuration options These options allow you to configure the current IOPRINT+ Print Server. Option Details System Allows you to change the device name, and to set the LAN protocol(s) used by the current device. Only the Connected Protocol referred to on page 64, and your LAN protocol, should be enabled. Note that by default, all protocols are enabled. This allows operation in any environment, but degrades performance. Netware Configure NetWare with this icon.
Diagnostics options This column of buttons allows you to perform tasks which are seldom required. Option Details Reset Device Use this option to reset the IOPRINT+ Print Server. This is equivalent to a power off and on. Resetting should be done after changing the configuration, or if the device ceases responding after a LAN or printer problem. Restore Factory Defaults Select this option to return all parameters to their factory default settings.
Settings Button The Settings button will reveal the Setup Options screen: Option Details IP Addresses Enter the required IP Addresses. You need to know the device's default name. TCP/IP protocol, you must set an IP address before anything else. Attach Remote Connect to a IOPRINT+ Print Server on another network segment. Connected Protocol Change the protocol used for communication between the program and the current device. 1.
2. Select the new port - WAN (InterNet Printer) in the example - as the port for this printer. 3. If you do not have the correct printer driver, or you wish to create another printer using an existing driver, use the Windows Add Printer facility. 4. Using the Windows Port Settings or Configure Port facility will reveal the same Configure Port screen shown in InterNet Printer Port. 5. If you wish to print to multiple Internet Printers, use the Windows Add Port facility to add a new InterNet Printer port.
IOPRINT+ Print Servers User guide Appendix D Web Browser configuration You need to read this chapter if you want to... You need to read this Appendix if you want to configure your IOPRINT+ unit for use with a web browser. This Appendix provides information about configuring web browsers for use with your IOPRINT+ unit.
Introduction The 100BaseT IOPRINT+ Print Server models incorporate a HTTP server. This allows you to connect to the IOPRINT+ Print Server and configure it using your Web Browser. Most browser should work, provided they support tables and forms. Preparation Because it supports dynamic IP Address allocation using DHCP, BOOTP, or RARP, the IOPRINT+ Print Server ships with an IP Address of 0.0.0.0. This is NOT a valid IP Address.
Configuration Screens This sections explains the configuration data which can be input on each of the available screens. Appletalk screen Item Description Printer Type These are text fields, used to describe the printer driver used for each port. Communication Protocol Sets whether the port uses ASCII or Binary Communication Protocol. Binary communication is twice as fast as ASCII, but ASCII communication is more reliable. The default is ASCII.
NetBEUI screen Item Details Domain name Enter the designated work group to be serviced by the IOPRINT+ Print Server. This field is not case sensitive, so names with different case will be considered to be the same name. Response Time Sets how fast jobs are sent to the printer. The default value of zero (0) delay should be increased only if your printer cannot cope with no delay. Abort Job if Error YES terminates a print job if a printing error occurs.
NetWare screen Item Description General NetWare Mode Select Print Server or Remote Printer, as appropriate. The default is Print Server. Frame Type Select the frame types used by your network. (Ethernet 802.2, Ethernet 802.3, Ethernet SNAP, and Ethernet II) By default, all frame types are enabled.
Item Description NDS Tree Name (NDN mode only) The File Server's NDS tree name (root name) Print Server NDS Context (NDS Mode only) Path to the NDS Context. This does not include the Context itself, and each OU should be separated by a period. e.g. department.company Master File Server (Bindery Mode only) Name of the IOPRINT+ Print Server's master file server NetWare Password The password on the NetWare Print Server. The device needs this password to connect to the NetWare server.
SNMP (Simple Network Management Protocol screen Item Description SysContact Text Field - Name of the contact person SysLocation Text Field - Location of the contact person Management Stations No. Select the Management station (1..4) and click the Get Data button to update the display for the selected item. IP Address Enter the IP Address of the management station which has the SNMP program installed. Community This is a text field. Enter the name of the community.
TCP/IP screen Item Description IP Address Enter the IP Address assigned to this IOPRINT+ Print Server. If using dynamic IP Addresses (DHCP, BOOTP, rarp), this address should be left at 0.0.0.0. Router (Gateway) IP Address If your network segment has a router, enter the router address here. If there is no router, leave the address as 0.0.0.0. Network Mask If the Gateway Address above is 0.0.0.0 the Network Mask should also be left at 0.0.0.0.
Configure Server screen Item Description Print Server Name Change the default name if you wish. The new name must not contain any spaces or blanks. Password Enter the device password, and again in the Verify field. Once a password is entered, it is required in order to gain access and change the configuration. Enable Protocols Non-TCP/IP protocols may be disabled if they are not required on your LAN. (Note: If using the WPConfig utility, the IPX/SPX protocol is required.
Server Status screen This screen shows server system data and the current settings for all of the other screens. It is read-only; no data can be input on this screen.
Printer Ports screen This screens displays the current status of each port. The following example is for the 3 port model. Field descriptions Item Description Connected Printer The model name of the printer connected to the port, if the printer name is known. (If the printer is not bi-directional, this information is unavailable.) Status The current status of the printer: On-line Off-line Out of paper Printing Information This will show either Idle or Printing.
Buttons Item Description Print Test Page This will print a test page from printer connected to the selected port. The test page will contain the current status information. Configure Port (Serial Port only) If your model has a serial port, clicking this button will reveal the following screen, allowing you to configure the serial port, if one is fitted. See the following section. Refresh Update all information shown on screen.
Serial Port Configuration screen If fitted, the Serial Port Screen can be accessed by clicking the Configuration button on the Printer Port screen above. If the default values do not work, check your serial printer to determine what settings should be used.
Logical Printers screen Item Description Logical Printer (Port) Select the Logical Printer Port you wish to configure (L1 to L3 or L1 to L8, depending on your model) Click the Get Data button to update the display with the current data for the selected logical printer. Port Select the Printer Port which the Logical printer is to use. Pre-string The printer control string (in hex) to be sent to the printer before each print job.
Internet Printing screen Item Description Mail Server Mail Server IP Address The IP Address of the E Mail Server used by the IOPRINT+ Print Server. Account Name Enter the name of the Mail Server account used for Internet Printing. Internet users will send the print job to this mail address. Account Password Enter the password for the above Mail Account here, and again for Verify. Check Mail Interval Sets how often to check the Mail Server. Use 0 to indicate a continuous connection.
Item Description Print every E Mail If ON, then all E Mail received is printed. Otherwise, only E Mail generated by the InterNet Printing Port software will be printed. Print Banner If YES (default), a banner page is printed to identify the owner of the print job. Mail Response when printed If YES, all print jobs receive an E mail response.
IOPRINT+ Print Servers User guide Appendix E WPConfig management program You need to read this chapter if you want to... You need to read this Appendix if you want to use the WPConfig management program. This Appendix provides information about using the WPConfig management program with your IOPRINT+ unit.
Introduction to WPCONFIG For Windows 3.1 WPCONFIG can be run from any Windows PC that has IPX and SPX protocols loaded. For Windows 95 or Windows NT platforms, the BiAdmin program is preferable to WPCONFIG, because WPCONFIG does NOT support the following features. • Printer Configuration • SNMP Configuration • Internet Printing Installation 1. Run the SETUP program in the Utility\Wpconfig directory on the CD-ROM. 2. Follow the on-screen instructions.
Using WPCONFIG When run, WPCONFIG searches the network for all active IOPRINT+ Print Servers, listing them as shown below.
WPCONFIG Icons The icons provide status information as well as access to the selected IOPRINT+ Print Server settings. If an icon is greyed out, that option is unavailable. For example, the serial port is greyed out on units without a serial port. Device Information This presents configuration information about the IOPRINT+ Print Server in a scrollable, read-only list. Printer Port Status Shows current printer status (On-line, printing, off-line) for all ports.. NetWare Configure NetWare with this icon.
Exit Exit WPCONFIG. Help Show WPCONFIG version information. Set to Default Button This button is on most configuration screens. This will restore current screen values to their factory defaults. Save to Device Button This button is on most configuration screens. This will save any changes to the device.
Menu Options Configuration Menu Menu option Description System Allows you to change the device name, and to set the LAN protocol(s) used by the current device. Only the IPX and your LAN protocol should be enabled. Note By default, all protocols are enabled. This allows operation in any environment, but degrades performance. Reset Device This should be done after making any configuration changes, or if the device stops responding.
IOPRINT+ Print Servers Using WPCONFIG Page 236
IOPRINT+ Print Servers User guide Appendix F Internet printing You need to read this chapter if you want to... You need to read this Appendix if you want to print data across the internet. This Appendix provides information about printing across the internet.
Introduction to Internet Printing The Internet Printing System allows users to print data to your printer across the Internet. Users send the Internet IOPRINT+ Print Server an E Mail, with the print job normally sent as an attachment to the E Mail. The IOPRINT+ Print Server will retrieve the E Mail and print it. The InterNet Printing Port software is available for the following operating systems: • Microsoft Windows 95 • Microsoft Windows NT 3.51 or later.
System Requirements Mail Server • Accessibility. The Mail Server must be accessible by the intended clients or users. Normally, this means a permanent connection to the Internet. • Protocols. The Mail Server must support the POP3 and SMTP protocols.
Internet Mail Printing Configuration The BiAdmin Management program can be used to set the following entries on the TCP/IP screen. FTP can also be used; the number in brackets shows the line number in the IOPRINT+ Print Server's CONFIG file. Item Description Mail Server IP Address (4100 MAIL_IP) The IP Address of the E Mail Server used by the IOPRINT+ Print Server. Mail Account (4101 MAIL_ACC) The name of the E Mail Account used by the IOPRINT+ Print Server.
User Software The InterNet Printing Port software should be installed by all everyone intending to use Internet printing. Otherwise, remote users can print correctly only if: • They send an E Mail directly to the IOPRINT+ Print Server Mail Account, using their normal E Mail application. • The E Mail contains plain text only. • The Internet IOPRINT+ Print Server is configured with Print every E Mail ON. Installation of the InterNet Printing Port software will create a new printer port.
Installation 1. Run the InterNet Printing Port installation program SETUP.EXE. 2. Default values for the installation are: Item Details Directory C:\Program Files\Internet_Printer Start Menu folder InterNet Printing Port Driver 3. You will then see the Configure Port screen, as shown in the following example. The following data must be provided. Item Description Port Name Enter a descriptive name (e.g. "WAN") for the new printer port.
Item Description Retry Interval (Seconds) If unable to connect to the E Mail server, retry after this time period (1 to 255 seconds, 30 is usually OK). Reply Notification Mail Check to receive an E Mail when your print job has been processed. On completion, a new printer port will have been created.
Using the new Port The Windows Control Panel is used to connect the correct printer to the InterNet Printing Port. In Windows 95/NT, the procedure is: 1. Select the Printer which matches the remote printer, then choose Properties, as shown in the example below. 2. Select the new port - WAN (InterNet Printer) in the example - as the port for this printer. 3. If you do not have the correct printer driver, or you wish to create another printer using an existing driver, use the Windows Add Printer facility. 4.
Checking the Printer Driver To make sure that the correct printer driver for the remote printer is installed on your system, you can use the InterNet Printing Port to send an E Mail to the Internet Printer. The procedure is as follows: 1. Connect your default printer to the InterNet Printing Port. 2. Check that "Reply Notification Mail" in the InterNet Printing Port is ON. 3. From Notepad or another text editor, print a short message (e.g. "This is a test print") to the Internet Printer.
Printing through the Internet 1. Create or open the document you wish to print. 2. Select the Printer connected to the InterNet Printing Port. 3. If you do not have a permanent Internet connection, establish a connection now. (Note: The InterNet Printing Port will NOT establish a dial-up connection, but it will send the E Mail the next time you are connected.) 4. Print the document. 5. The InterNet Printing Port will generate an E Mail and send it to the remote printer.
Server Status screen This screen shows server system data and the current settings for all of the other screens. It is read-only; no data can be input on this screen.
Printer Ports screen This screens displays the current status of each port. The following example is for the 3 port model. Field descriptions Item Description Connected Printer The model name of the printer connected to the port, if the printer name is known. (If the printer is not bi-directional, this information is unavailable.) Status The current status of the printer: On-line Off-line Out of paper Printing Information This will show either Idle or Printing.
Buttons Item Description Print Test Page This will print a test page from printer connected to the selected port. The test page will contain the current status information. Configure Port (Serial Port only) If your model has a serial port, clicking this button will reveal the following screen, allowing you to configure the serial port, if one is fitted. See the following section. Refresh Update all information shown on screen.
Serial Port Configuration screen If fitted, the Serial Port Screen can be accessed by clicking the Configuration button on the Printer Port screen above. If the default values do not work, check your serial printer to determine what settings should be used.
Logical Printers screen Item Description Logical Printer (Port) Select the Logical Printer Port you wish to configure (L1 to L3 or L1 to L8, depending on your model) Click the Get Data button to update the display with the current data for the selected logical printer. Port Select the Printer Port which the Logical printer is to use. Pre-string The printer control string (in hex) to be sent to the printer before each print job.
Internet Printing screen Item Description Mail Server Mail Server IP Address The IP Address of the E Mail Server used by the IOPRINT+ Print Server. Account Name Enter the name of the Mail Server account used for Internet Printing. Internet users will send the print job to this mail address. Account Password Enter the password for the above Mail Account here, and again for Verify. Check Mail Interval Sets how often to check the Mail Server. Use 0 to indicate a continuous connection.
Item Description Print every E Mail If ON, then all E Mail received is printed. Otherwise, only E Mail generated by the InterNet Printing Port software will be printed. Print Banner If YES (default), a banner page is printed to identify the owner of the print job. Mail Response when printed If YES, all print jobs receive an E mail response.
IOPRINT+ Print Servers User guide Appendix G SNMP You need to read this chapter if you want to... You need to read this chapter if you want information about IOPRINT+ and SNMP. This Appendix provides information about IOPRINT+ and SNMP. This Appendix includes the following sections; • SNMP Support on page 255 • Preparing the IOPRINT+ Print Server for SNMP on page 256 • Management Station Settings on page 257 • Trap Receiving Station Settings on page 257 • IOPRINT+ Print Server MIB on page 258.
SNMP Support The IOPRINT+ Print Server's SNMP support allows network supervisors to monitor and control the IOPRINT+ Print Server using network management platforms such as HP OpenView, IBM SystemView, etc. This is accomplished through the SNMP agent and the SNMP MIB. The agent (device software) responds to standard SNMP commands and reports device configuration and conditions. When a change in condition occurs, the SNMP agent will send a message (a Trap) to the associated management station.
Preparing the IOPRINT+ Print Server for SNMP Before attempting to manage the IOPRINT+ Print Server using a SNMP Management station, the following settings should be assigned to it, in addition to the IP Address, Network Mask, and Gateway IP Address. These settings can be made using FTP, BiAdmin, or WebAdmin. SNMP Settings The number and token in brackets shows the line number in the IOPRINT+ Print Server CONFIG file. Item Description SysContact (6000 CONTACT) Text Field - Name of the contact person.
Management Station Settings For each Management Station, the following fields are available. Field Description Access Permission (6012 M1_ACCP) 6022 M2, 6032 M3, 6042 M4 Options are: Read Only Read/Write Not Accessible. Community String (6013 M1_CSR) 6023 M2, 6033 M3, 6043 M4 Leaving this blank will disable management by this station. Trap Receiving Station Settings For each Trap Receiving Station, the following fields are available.
IOPRINT+ Print Server MIB The IOPRINT+ Print Server MIB needs to be installed on each management station, using the Import-Compile commands of your SNMP management program. Check your management program for details on this procedure. The IOPRINT+ Print Server MIB contains 96 objects in 13 groups, including one trap, as listed below. PSSystemConfig group Object Description PrintServerName The name of the IOPRINT+ Print Server, Default is SCxxxxxx. NetwareProtocol Netware Protocol Stack Status.
PSLogicalPrinterConfig group Object Description LP1PhysicalPort The Physical port of Logical printer 1. LP1PreString The String sent to logical printer 1 whenever a job begins. LP1PostString The string sent to the logical printer 1 whenever the job ends. LP1LFChange Convert LF to LF+CR Status. LP2PhysicalPort The Physical port of Logical printer 2. LP2PreString The String sent to logical printer 2 whenever a job begins.
Object Description LP8PostString The string sent to logical printer 8 whenever the job ends. LP8LFChange Convert LF to LF+CR Status. PSNetwareConfig group Object Description FrameethernetIIEnable EthernetII frame Type Status Frame802-2Enable Ethernet 802.2 frame Type Status Frame802-3Enable Ethernet 802.3 frame Type Status FrameSnapEnable Ethernet 802.2 SNAP frame Type Status OperationMode The current Netware operation mode. PS: PrintServer mode, RP: Remote Printer mode.
PSTcpipConfig group Object Description IPAddr IP Address of this device. GatewayAddr The default gateway IP Address. SubnetMask The subnet network mask. PSAppleTalkConfig group Object Description AppleTalkZone The zone name where the device is located. PrinterTypeP1 The printer driver type for parallel port 1. PrinterTypeP2 The printer driver type for parallel port 2. PrinterTypeP3 The printer driver type for parallel port 3. PrinterTypeSP The printer driver type for serial port.
PSNetbeuiConfig group Object Description SMBGroupName SMB Group Name. SMBdropJob Do you want to drop the job when printer is out of paper?. SMBDelayInterval SMB Delay Interval. PSStatus group Object Description SystemInfo This field contains the system information, including the F/W version, hardware address and current protocol status settings. PrinterStatus This field shows the current Printer Status. PrinterInfo Displays the device ID for each of the supported ports.
PSIPXStatistics Object Description IPXPrintJobServiced Number of NetWare jobs serviced. IPXBytesServiced Number of NetWare data bytes serviced. IPXEtherIIPacketReceived Number of IPX packets received of EthernetII frame type. IPX8022PacketReceived Number of IPX packets received of Ethernet 802.2 frame Type. IPX8023PacketReceived Number of IPX packets received of Ethernet 802.3 frame Type. IPXSnapPacketReceived Number of IPX packets received of Ethernet 802.2 SNAP frame Type.
Object Description IPX8023PacketSend Number of IPX packets sent of Ethernet 802.3 frame Type. IPXSnapPacketSend Number of IPX packets sent of Ethernet 802.2 SNAP frame Type. APPrintJobServiced Number of AppleTalk jobs serviced. APBytesServiced Number of AppleTalk bytes serviced APPacketReceived Number of packets received by AppleTalk. APPacketSend Number of packets sent by AppleTalk. PSTcpipStatistics Object Description IPPrintJobServiced Number of TCP/IP Jobs serviced.
PSSerialConfig group Object Description SerialBaudrate Serial port baud rate (bps) SerialStopBits Serial port stop bits. SerialParity Serial port parity. SerialDataBits Serial port data bits. SerialProtocol Serial port flow control protocol. Traps Trap Description printserverTrap Printer status changed.
IOPRINT+ Print Servers User guide Appendix H FTP (File Transfer Protocol) You need to read this chapter if you want to... You need to read this Appendix if you want information about using your IOPRINT+ with FTP. This Appendix provides information using your IOPRINT+ with FTP (File Transfer Protocol).
Introduction FTP (File Transfer Protocol) allows a user to log-on to a remote host, and manipulate files on the host. The IOPRINT+ Print Server can act as a FTP host, allowing FTP to be used for both configuration and printing. However, the following limitations apply: • Only one FTP user can connect to the IOPRINT+ Print Server. • Only "command line" FTP programs can be used. FTP programs which attempt to "browse" the file system are NOT supported. Using FTP 1.
Files The following files will appear on the IOPRINT+ Print Server when it is acting as an FTP host.
Commands Only the following commands are implemented. Commands are usually case sensitive. Where the command requires a parameter, the parameter is shown in italics. dir - List files (as shown in the previous table). get FILENAME - Retrieve a file. The only files that can be retrieved are CONFIG and PSINF. Using GET with the other "files" will activate a command, as follows: Item Description get DEFAULTC Set the IOPRINT+ Print Server back to its default configuration.
Configuration with FTP 1. Configure the Unix host as described in Unix - TCP/IP on page 45 so that the IOPRINT+ Print Server is recognized as a valid device on the LAN. 2. Connect to the IOPRINT+ Print Server with the following command. ftp NAME 3. You will be prompted for Name, as shown below: Connected to 203.70.212.45 #220 Print Server Ready Name (203.70.212.45:root): 4. Enter the name for this device.
ftp NAME ftp>put CONFIG ftp>get RESET ftp>quit IOPRINT+ Print Servers Configuration with FTP Page 271
Printing using FTP Connect to the IOPRINT+ Print Server, as explained above, then use the following syntax: ftp>put FileName Ln Where: FileName is the file to be printed. n is the number of the logical printer you wish to print to. Example: #ftp Marketing ftp>put /etc/hosts L2 This example would print the file /etc/hosts to logical printer 2 on the IOPRINT+ Print Server named Marketing.
IOPRINT+ Print Servers User guide Appendix I Troubleshooting You need to read You need to read this Appendix if you want information on troubleshooting problems with this appendix if you your IOPRINT+ product. want to... This Appendix provides information on troubleshooting a variety of problems with your IOPRINT+ product.
Introduction If you encounter printing difficulties, first refer to Hardware Problems on page 275 then look at Printing problems on page 276. For further details relating to specific situations, refer to the documents listed below. If, after following the advice in these sections, the IOPRINT+ Print Server still does not function properly, please contact your dealer for further advice. • Hardware Problems on page 275 • Printing problems on page 276 • WebAdmin Program on page 296.
Hardware Problems Problem Solution All the IOPRINT+ Print Server's LEDs are off. Check the power supply or power connection. IOPRINT+ Print Server's status light continuously stays lit. Reset IOPRINT+ Print Server by unplugging the power supply and plugging it back in. IOPRINT+ Print Server status light and power light stays on continuously and do not turn off. Reset IOPRINT+ Print Server by unplugging the power supply or by pushing the reset push button.
Printing problems This section deals specifically with troubleshooting printer related problems and includes the following; • Printing - General on page 277 • Printing - AppleTalk on page 278. • Internet Printing on page 283 • Printing - NetWare on page 285 • Printing - TCP/IP on page 292 • Printing - Windows on page 294.
Printing - General Problem Solution When using 10BaseT cabling, the IOPRINT+ Print Server unit does not work. Check the Hub's link LED for the port to which the IOPRINT+ Print Server is connected. If it is off, there is a problem in the network cable. If using 10BaseT or 100BaseT, check the LED next to the connector. It should be on if the network connection is OK. A printing device connected to the a IOPRINT+ Print Server port cannot print or prints garbage.
Printing - AppleTalk Note For information on using the laserwriter 8.1.1 driver, see Using the LaserWriter 8.1.1 Driver on page 281. Problem Solution Why do I get an incorrect printout? Some possible reasons are listed as follows: You may have chosen Binary encoding to print the file. Try to use ASCII encoding. Some of the fonts in your print file may not be supported by the printer. Try selecting LaserWriter 7 instead of LaserWriter 8. Can't find the IOPRINT+ Print Server's name in the Chooser.
Problem Solution My document didn't print to the right printer. Check the following: Another IOPRINT+ Print Server with the same name may have received your print job. Use the PSTOOL to reconfigure your IOPRINT+ Print Server name and ensure all IOPRINT+ Print Servers have unique names. Make sure your application output encode is set to ASCII. If not, change it to ASCII. My file doesn't print with the correct fonts. Try changing your printer driver to LaserWriter 7.
Problem Solution How come the colours on my printed output do not match the colours on my computer screen? When the printer receives a colour file, it tries to match the printed output colour to the colour on the computer screen. Sometimes the printer cannot match up the colours as closely as wanted. To alleviate this problem, perform the following steps: 1. Choose Calibrated Colour/ Greyscale in the Print pop-up menu in the Print Options dialog box.
Using the LaserWriter 8.1.1 Driver Some application programs have incompatibilities with this driver. The following list describes known problems If you experience problems, contact the publisher of the program. A newer version of the program may be available. Aldus Freehand 3.11 You cannot print using Layout options in the Print dialog box. If you choose a layout from the Layout pop-up menu, the document does not print and no error message appears.
Microsoft PowerPoint In PowerPoint version 2.01f, you cannot import an EPS file created with the Apple LaserWriter 8.1.1 driver that has been saved without preview information. When importing EPS files, you may want to increase the memory allocated to the application. Microsoft Works 3.0 Printing documents that have rotated objects with rounded corners results in a PostScript error. More 3.1 When creating EPS files with the Apple LaserWriter 8.1.
Internet Printing Problem Solution I don't know my Mail Server's IP Address. Use the PING command to connect to the Mail Server by name. Example ping ms.hinet.net The reply will say Reply from xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the IP Address of the Mail Server. Plain text E Mails are not printed. Text E Mail messages are printed only if the IOPRINT+ Print Server is configured with Print every E Mail ON. Plain text E Mails print OK.
Problem Solution Only the banner page was printed. This could be caused by using the wrong encoding method. Ask the user to use the InterNet Printing Port. Also, some printer drivers, when configured as Local Printer, will poll the printer to see if it is connected. Since the printer is networked, the printer can not be detected. To fix this, perform the following: 1. Select Network printer when asked How is the printer attached to your computer? 2.
Printing - NetWare Problem Solution My IOPRINT+ Print Server prints garbage. Follow the following steps to identify the problem: 1. Print a diagnostic file using PSCONFIG program. 2. Run PSCONFIG and select your IOPRINT+ Print Server from the list. Then select Print Diagnostic Report 3. Select each port in turn and print a diagnostic report. 4. Check to see if the diagnostic report printed OK. If the diagnostic report printed OK, the problem may be caused by incorrect system configuration.
Problem Solution My IOPRINT+ Print Server prints garbage. (continued) Temporarily disable the IOPRINT+ Print Server servicing the print queue following the step-by-step instructions below: NetWare 2.x and 3.x 1. Run PCONSOLE, Select Print Queue Information, select the print queue that the IOPRINT+ Print Server services, select Current Queue Status. 2. Set Servers can service entries in queue to NO. 3. Press Esc and select Print Queue ID. Record its queue ID. 4.
Problem Solution My IOPRINT+ Print Server does not appear in the Active Device List of the PSCONFIG program. Ensure that the IOPRINT+ Print Server is on the same network segment as your PC. Load the NetBEUI protocol on your PC, so that PSCONFIG can try connecting using NetBEUI. Once connected, check the following: The NetWare protocol is enabled. The Ethernet frame type of your PC may be different than the one with your IOPRINT+ Print Server. Enable all Ethernet frame types.
Problem Solution My IOPRINT+ Print Server is configured as a Novell Print Server, and cannot log in to a file server. The following steps may solve this problem: 1. Get the IOPRINT+ Print Server information using PSCONFIG. If the device is configured as a Novell Print Server, the information will look like the following: Server Name: SC110049 NetWare Information: Master File Server: ICE Print Server Mode Status: Your_File_Server: Current Status Remote Printer Mode Status: N/A 2.
Problem Solution My IOPRINT+ Print Server is configured as a Novell Remote Printer, and can't log in to the Novell Print Server. Try the following steps. 1. Get the IOPRINT+ Print Server information as described above. 2. Check the fields after "Remote Printer Mode Status": 3. For each logical printer, there will be a status entry. The status will be one of the following. Connected: No action required Unable to find server: Load NetWare Print Server.
Problem Solution My IOPRINT+ Print Server cannot print the jobs sent to the print queue. Try the following steps to resolve this problem. 1. Check if the printer attached to the IOPRINT+ Print Server is online. 2. Check if your IOPRINT+ Print Server is logged into the file server 3. Check the current status of the queue. Run PCONSOLE and select "Print Queue Information". Then select the queue and select "Current Queue Status". See if there are three YES's. If not, set them to YES. 4.
Problem Solution QUICKSET timed out when checking if the device had logged in to the file servers. This means that the IOPRINT+ Print Server did not log in the master file server. It might be that the Ethernet frame types do not match. If so, the following steps should solve the problem. Try to find a workstation that use the same frame type as the IOPRINT+ Print Server so that PSCONFIG can see the device. Or load the NetBEUI protocol on your PC and use WPCONFIG to connect to the device.
Printing - TCP/IP Problem Solution IOPRINT+ Print Server device is not recognized. Check the following: • There are no routers between the IOPRINT+ Print Server and the UNIX host during IP address assignment. • There are no NetWare File Servers that do not have TCP/ IP support between the IOPRINT+ Print Server and the UNIX host. • The network cable to be used by IOPRINT+ Print Server is intact. Connect the cable to another network device and test it.
Problem Solution Printing by FTP, I receive an error message: Invalid print queue Print queue not ready 1. Check that the printer is ready I can't print using LPD. Try printing with FTP. If this works, the problem is the LPD daemon on your UNIX host. Reconfigure the remote printer and the LPD daemon. Check the following points. I can't print using PSfilter, 2. Check that Logical printer(s) are defined on the IOPRINT+ Print Server. With FTP, you can print ONLY to a logical printer.
Printing - Windows Problem Solution When printing from some software applications such as Power Point, it takes a long time and the print out is incorrect. The problem is due to the printer being configured to Start printing after the first page is spooled. To change this setting: 1. Go to Control Panel - Printers and click on your printer. 2. Then select File - Properties - Details. 3. When the Details screen appears, click the Spool Settings button. 4.
Problem Solution While adding my printer as instructed in Windows 95, I received a message stating that Printer could not be found. Some printer drivers, when configured as Local Printer, will poll the printer to see if it is connected. Since the printer is networked, the printer can not be detected. To fix this, perform the following: 1. Select Network printer when asked "How is the printer attached to your computer?" 2.
WebAdmin Program Problem Solution WebAdmin doesn't find all items within the "NDS Tree Names" & "Master File Servers". This occurs only with IPX/SPX. The solution is to manually enable all 4 Ethernet frame types - Ethernet II, SNAP, 802.3, and 802.2. WebAdmin won't run on my browser. Check the following: Your LAN/WAN connection is OK. The URL is correct. (Has the program been installed in a different directory to the default?) The program name is correct: webadmin.
Appendix J Contacting Perle You need to read You need to read this appendix if you want to contact Perle for technical support or any other this appendix if you queries about this product. want to... This appendix includes the following sections; • Making a technical support query on page 298 • Repair procedure on page 301 • Feedback about this manual on page 302 • Contacting Perle technical support on page 303 Internet access Click here to access the our website at the following URL: http://www.
Making a technical support query This section contains the following information about making a query; • Who to contact on page 298 • Information needed when making a query on page 299 • Making a support query via the Perle web page on page 300 Who to contact If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.
Information needed when making a query When you make a technical support enquiry please have the following information ready; Hint Print out this page and fill in the table provided with the basic information you need.
Making a support query via the Perle web page If you have an internet connection, please send details of your problem to Technical Support using the email links provided on the Perle web site in the ‘Support’ area. See also Contacting Perle technical support on page 303 for email links and other contact details for the Perle technical support centres. Click here to access our website at the following URL: http://www.perle.
Repair procedure Before sending a unit for repair, you must contact your Perle supplier. If, however, you bought your product directly from Perle you can contact directly. See Contacting Perle technical support on page 303 for contact information. Customers who are in Europe, Africa or Middle East can submit repair details via a website form shown in the next picture. This form is on the Perle website, www.perle.com, in the Support area. Click here to access our web site at the following URL: http://www.
Feedback about this manual If you have any comments or suggestions for improving this manual please email Perle using the following address; Email: ptac@perle.com Please include the title, part number and date of the manual (you can find these on the title page at the front of this manual).
Contacting Perle technical support Note Perle offers free technical support to Perle Authorised Distributors and Registered Perle Resellers. To access technical support please visit the Perle website at www.perle.com/support. If you are unable to find the information you require, please feel free to contact our technical support teams by email using the addresses shown in the next table. Region Address Email North America Perle Systems Ltd.
#A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index A internet printing 237 IOPRINT AppleTalk Configuration 39 configuration 32 features 20 general device settings 38 initial configuration 34 installation 32 introduction to 19 management 36 NetWare configuration 69 troubleshooting 273 UNIX - TCP/IP configuration 45 IOPRINT+ description of 27 IOPRINT+Jr FAST description of 29 About this manual 4 AppleTalk configuration 39 B BiAdmin 135 C cabling information 132 configuration NetWare 69 UNIX - TCP
#A B C D E F G H I J K L M N O P Q R S T U V W X Y Z printing, internet 237 product repair form 301 PSConfig 181 R repair procedure 301 product repair form 301 RMA form 301 RMA form 301 S SNMP 254 T technical support 298 centres worldwide 303 queries, information needed for 299 via the internet 300 who to contact 298 troubleshooting 273 W web browser 214 web browser, configuration of 214 WebAdmin 204 windows NT server (TCP/IP) configuration 78 windows Peer-to-Peer - NetBEUI configuration 91 windows Peer
