Specifications

Section 364-180-202
18
charges of the unit and for a testing and handling charge for units returned with no trouble found. Upon
receipt of the advanced replacement unit, return of out-of-service unit in the carton in which the
replacement was shipped, using the pre-addressed shipping label provided. Call your customer service
representative at the telephone number above for more details.
9.4 Standard Repair and Replacement Service (Both In-Warranty and Out-Of-Warranty
Units)
Charles Industries, Ltd. offers a standard repair or exchange service for units either in- or out-of-warranty.
With this service, units may be shipped to Charles Industries for either repair and quality testing or
exchanged for a replacement unit, as determined by Charles Industries. Follow the Repair Service
Procedure below to return units and to secure a repair or replacement. A handling charge applies for
equipment returned with no trouble found. To obtain more details of this service and a schedule of prices,
contact the Charles Service Center at 217-32-5288 (FAX [phone]).
Repair Service Procedure
1. Prepare, complete, and enclose a purchase order in the box with the equipment to be returned.
2. Include the following information:
- Company name and address
- Contact name and phone number
- Inventory of equipment being shipped
- Particulars as to the nature of the failure
- Return shipping address
3. Ship the equipment, purchase order, and above-listed information, transportation prepaid, to
the service center address shown below.
Charles Service Center
503 N.E. 15
th
Street
P.O. Box 339
Casey, IL 62420-2054
4. Most repaired or replaced units will be returned within 30 to 45 days, depending on the product
type and availability of repair parts. Repaired units are warranted for either 90 days from the date
of repair or for the remaining unexpired portion of the original warranty, whichever is longer.