Specifications

Section 360-381-202
15
Operations Channel (EOC), if the T1 is utilizing EFS format, or can utilize a timeslot in the T1. This is done
through the optioning of the T1-S card.
For drop and reinsert applications where a remote 360-80 may be connected to another remote 360-80, each
360-80’s T1-S and Secondary T1 card must be optioned for a remote control method between each 360-80. Each
remote 360-80 is identified through an addressing scheme utilizing the community information of the local 360-80
and the Address ID switch setting on the remote T1-S card. See the NNM documentation for more information.
9. TECHNICAL ASSISTANCE
If technical assistance is required, contact Charles Industries’ Technical Services Center at:
847-806-8500
847-806-8556 (FAX)
800-607-8500
[e-mail] (e-mail)
10. WARRANTY & CUSTOMER SERVICE
10.1 Warranty
Charles offers a 2-year warranty on this product. Contact your local Sales Representative at the address or tele-
phone numbers below for warranty details. The warranty provisions are subject to change without notice. The
terms and conditions applicable to any specific sale of product shall be defined in the resulting sales contract.
Charles
5600 Apollo Drive
Rolling Meadows, Illinois 60008-4049
847-806-6300 (Main Office)
847-806-6231 (FAX)
10.2 Field Repairs (In-Warranty Units)
Field repairs involving the replacement of components within a unit are not recommended and may void the war-
ranty and compatibility with any applicable regulatory or agency requirements. If a unit needs repair, contact
Charles for replacement or repair instructions, or follow the Repair Service Procedure below.
10.3 Advanced Replacement Service (In-Warranty Units)
Charles offers an “advanced replacement” service if a replacement unit is required as soon as possible. With this
service, the unit will be shipped in the fastest manner consistent with the urgency of the situation. In most cases,
there are no charges for in-warranty repairs, except for the transportation charges of the unit and for a testing and
handling charge for units returned with no trouble found. Upon receipt of the advanced replacement unit, return
the out-of-service unit in the carton in which the replacement was shipped, using the pre-addressed shipping label
provided. Call your customer service representative at the telephone number above for more details.
10.4 Standard Repair and Replacement Service (Both In-Warranty and Out-Of-Warranty Units)
Charles offers a standard repair or exchange service for units either in- or out-of-warranty. With this service, units
may be shipped to Charles for either repair and quality testing or exchanged for a replacement unit, as deter-
mined by Charles. Follow the Repair Service Procedure below to return units and to secure a repair or replace-
ment. A handling charge applies for equipment returned with no trouble found. To obtain more details of this ser-
vice and a schedule of prices, contact the Charles Service Center at 217-932-5288 (FAX [phone]).
Repair Service Procedure
1. Prepare, complete, and enclose a purchase order in the box with the equipment to be returned.