Installation manual

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Limited Product Warranty
This Limited Product Warranty applies to you, a customer who has purchased CHARGEPOINT’s Charging Stations and/or
related products (“Products”) from CHARGEPOINT, INC., or one of its authorized distributors and not for resale.
LIMITED ONE-YEAR WARRANTY: Subject to the exclusions from warranty coverage set forth below, CHARGEPOINT warrants
that the Product will be free from any defects in materials and/or workmanship (the “Limited Warranty”) for a period of
one (1) year after the date of the initial installation of the Product (the “One-Year Warranty Period”). If the Product becomes
defective in breach of the Limited Warranty, CHARGEPOINT will, upon written notice of the defect received during the One-
Year Warranty period, either repair or replace, at ChargePoint’s election, the Product if it proves to be defective; provided,
that CHARGEPOINT will not be responsible for the cost of any labor associated with the repair or replacement of any
defective Product.
TWO-, THREE-, FOUR- OR FIVE-YEAR EXTENDED WARRANTY (Additional Charge Applies): Subject to the exclusions from
warranty coverage set forth below, if you have purchased an extended warranty, and if the Product becomes defective in
breach of the Limited Warranty above at any time during the extended warranty period after the date of the initial installation
of the Product, CHARGEPOINT will, upon written notice of the defect received during the extended warranty period, either
repair, provide replacement parts for the defective parts of the Product or replace the Product, at ChargePoint’s election, if
it proves to be defective; provided, that CHARGEPOINT will not be responsible for the cost of any labor associated with the
repair or replacement of any defective Product.
CHARGEPOINT’s Options: You acknowledge that replacement products provided by CHARGEPOINT under each of the
Limited Warranty and the Extended Warranty may be re-manufactured or reconditioned Products or, if the exact Product is
no longer manufactured by CHARGEPOINT, a Product with substantially similar functionality (“Replacement Products”). Any
Replacement Products so furnished will be warranted for the remainder of the original Warranty Period or ninety (90) days
from the date of delivery of such Replacement Product, whichever is greater. Should CHARGEPOINT be unable to repair or
replace the Product, CHARGEPOINT will refund the purchase price of the Product.
EXCLUSIONS FROM LIMITED WARRANTY AND EXTENDED WARRANTY
IMPORTANT: The Limited Warranty and, if purchased, the Extended Warranty on your Product shall not apply to defects, or
service repairs, resulting from any of the following:
• Alteration or modification of the Product in any way not approved in writing by CHARGEPOINT.
• Vandalism.
• Abuse, damage or otherwise being subjected to problems caused by negligence (including but not limited to physical
damage from being struck by a vehicle) or misapplication, or use of the Products other than as specified in the
applicable CHARGEPOINT documentation.
• Installation or relocation of the Products unless performed by CHARGEPOINT or by a ChargePoint authorized installer or
service provider.
• Improper site preparation or maintenance.
• Damage as a result of accidents, extreme power surge, extreme electromagnetic field, acts of nature or other causes
beyond the control of CHARGEPOINT.
• Use of the Product with software, interfacing, parts or supplies not supplied by CHARGEPOINT.
You are responsible for the proper installation and maintenance of the Product. Any service or repairs beyond the scope of
the Limited Warranty or the Extended Warranty above are subject to CHARGEPOINT’s then prevailing current labor rates and
other applicable charges.
Third Party Products. The Limited Warranty and Extended Warranty are exclusive of products manufactured by third parties
(“Third Party Products”). If such third party manufacturer provides a separate warranty with respect to the Third Party
Product, CHARGEPOINT will include such warranty in the packaging of the CHARGEPOINT Product.
OBTAINING WARRANTY SERVICE
To obtain warranty service you must: (a) obtain a return materials authorization number (“RMA#”) from CHARGEPOINT by
contacting 1-877-370-3802 (or for customers outside the U.S., contact 408-370-3802) and ask for Customer Service, and (b)
deliver the Product, in accordance with the instructions provided by CHARGEPOINT, along with proof of purchase in the form
of a copy of the bill of sale including the Product’s serial number, contact information, RMA# and detailed description of the