Installation manual

5-4
ChargePoint® Charging Stations
Code Symptom Possible cause(s) Recommended Action(s)
ChargePoint Support may need to resolve the following station codes that begin with the digit “3”:
301-BA Breakaway Fault - The cable has
been removed from the station
or is damaged. The station is not
operational.
Call ChargePoint Customer Support
at 1-877-850-4562 to arrange to have
the station replaced.
302-GST
n = the number of the applicable port
or
GFCI Self Test Failed - The station
detected a ground fault during power
up and is not operational.
End the session by inserting the
station’s plug back into its holster,
then restart the session.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562.
303-RSC
n = the number of the applicable port
or
Relay Stuck Closed - When
attempting to end a charging session,
the relay stays closed. Although the
driver can return the station’s plug to
its holster, the station doesn’t end the
session. Therefore, a new session can
not be started.
Call ChargePoint Customer Support
at 1-877-850-4562 to arrange to have
the station replaced or repaired.
305-LCO Pilot Unreachable - The station is out
of service.
Disconnect and reconnect power.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562 to arrange to have the station
replaced or repaired.
306-BF Boot Fault - The station is out of
service.
Disconnect and reconnect power.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562 to arrange to have the station
replaced or repaired.
307-HE Hardware Error - The station is out
of service.
Disconnect and reconnect power.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562 to arrange to have the station
replaced or repaired.