Installation manual

5
5-1
Troubleshooting
Check the Station’s Display
When the station is powered on and the Installation Wizard has been completed, you should see:
• The instructional video, and no error messages.
• The status icon for each port displaying a green check mark.
• both error LEDS are extinguished (for some errors, one or both error LEDs are solid or blinking red).
Display Station Codes
To check the station for errors anytime after initial power up, follow these steps to display station codes.
1. Display the station’s Service Menu:
• if the station is not activated on ChargePoint, simultaneously press and hold the
two leftmost buttons and the rightmost button for two seconds
• if the station is activated on ChargePoint, scan your ChargePoint Service card
2. Press the station button immediately below the “HELP” menu option.
3. Press the station button immediately below the “DOWN” menu option to highlight
“Station Codes”.
4. Press SELECT.
This port is
displaying a
station code
This port is not
displaying a
station code
If you see a station code, you must resolve or report the error before leaving the installation site. Station codes are
described on the following pages.
Simultaneously press and hold
these three buttons for two
seconds to display the Service
Menu on an unactivated station
For some errors, this top
banner displays an error
message instead of station
information
Under normal
conditions, the
station displays
the instructional
video
For some errors, one or both
error LED(s) will appear solid or
blinking red
The status icon for each port
should display a green check
mark. If these icons appear, the
port (or station) has an error:
Choose a menu
option by pressing
the button below it
In some cases, a static error
message fills the entire display