Installation Manual
Table Of Contents
- Front Cover
- Table of Contents
- Introduction
- Installing a Bollard Mount
- Installing a Wall Mount
- Installing the Head and Top Cap
- Preparing the Station for Activation on ChargePoint
- Troubleshooting
- Appendix A: Preparing the Installation Site for a Bollard Mount
- Appendix B: Removing or Replacing the EV Charging Sign
- Appendix C: CT4000 Power Sharing Instructions
- Appendix D: Limited Product Warranty
6-5
Troubleshooting
Charging Cable Doesn’t Move Freely
If the charging cable does not extend or retract fully and smoothly, it is likely that it’s rope has come off the pulley and you
must re-position it.
You will need:
T25 L-wrench
Follow these steps:
1. Using the T25 L-wrench, loosen the set screws on
each side of the retractor below the top cap.
2. Each rope is attached to a weight that sits on a shelf.
Pull the weight shelf up by pulling the rope located
in the middle of the top cap.
3. Rotate the top cap so the weight controlling the
rope that doesn’t move freely is facing towards you.
Pull the center rope to raise
the weight shelf
Rotate the top cap so the
faulty side faces towards
you