Installation Manual
Table Of Contents
- Front Cover
- Table of Contents
- Introduction
- Installing a Bollard Mount
- Installing a Wall Mount
- Installing the Head and Top Cap
- Preparing the Station for Activation on ChargePoint
- Troubleshooting
- Appendix A: Preparing the Installation Site for a Bollard Mount
- Appendix B: Removing or Replacing the EV Charging Sign
- Appendix C: CT4000 Power Sharing Instructions
- Appendix D: Limited Product Warranty
4-8
ChargePoint® Charging Stations
Step 5: Verify the Station Operates Correctly
Before securing the head assembly, follow these steps to verify that the station is fully operational.
IMPORTANT: if the station is not operating as described below, see “Chapter 6, Troubleshooting” to resolve the error
before continuing.
1. When the station is powered on, you should see:
• The instructional video, and no error messages.
• The status icon for each port displaying a green check mark.
• neither of the two error LEDS light up (for some errors, these LEDs are solid or blinking red).
NOTE: If the station does not power up, check that the head assembly’s rectangular connector is properly seated onto
the terminal block.
For some errors, this top
banner displays an error
message instead of station
information
Under normal
conditions, the
station displays
the instructional
video
For some errors, one or both
error LED(s) will appear solid or
blinking red
The status icon for each port
should display a green check
mark. If these icons appear, the
port (or station) has an error:
Choose a menu
option by pressing
the button below it
In some cases, a static error
message fills the entire display
2. Even if the station’s display and LEDs show no indication of an error, always display station codes to confirm that no
errors exist. To display station codes:
a) Activate the Service Menu by simultaneously pressing and holding the two
leftmost buttons and the rightmost button for two seconds.
b) Press the station button immediately below the “HELP” menu option.
c) Press the station button immediately below the “DOWN” menu option to
highlight “Station Codes”.
d) Press SELECT.
This port is
displaying a
station code
This port is not
displaying a
station code
If you see a station code, you must resolve or report the error before leaving the installation site. Station codes are
described in “Chapter 6, Troubleshooting.”
Simultaneously press and hold
these three buttons for two
seconds to display the Service
Menu on an unactivated station