Specifications

Channel Master Operation Manual
page 40 RD Instruments
Mark the Package(s)
To: RD Instruments, Inc. (RMA Number)
9855 Businesspark Avenue
San Diego, CA 92131-1101
Step 3 - Urgent shipments
Send the following information by fax or telephone to RDI.
Attention: Sales Administration
Fax: [phone]
Phone: [phone]
• Detailed descriptions of what you are shipping (number of
packages, sizes, weights, and contents).
• The name of the freight carrier
• Master Air bill number
• Carrier route and flight numbers for all flights the package
will take
8.13.2 International Shipments
Step 1 - Get a Return Authorization
The best way to make sure RDI is aware of your intentions to ship equip-
ment is to obtain a Return Material Authorization (RMA) before sending
the shipment. Return Material Authorizations are issued by Sales Admini-
stration or Customer Service and are used to notify us of your needs in ad-
vance of arrival so we can provide a faster turnaround. When requesting a
Return Authorization, please give us the following information.
• What is being shipped (include the serial number)
• When you plan to send the shipment
• What problem(s) need correction
• When you need the instrument returned
When the Return Material Authorization is issued, we will tell you the
RMA number. Please include this number on all packages and correspon-
dence.
Step 2 - Ship Via Air Freight, Prepaid
Urgent Shipments should be shipped direct. Do not send urgent airfreight
as part of a consolidated shipment. If you ship consolidated, you will save
money, but may lose up to five days in transit time.
Non-urgent shipments may be shipped as part of a consolidated cargo ship-
ment to save money.