Specifications
Channel Master Operation Manual
P/N 95B-6001-00 (January 2005) page 39
a. Use a strong shipping container made out of wood or plastic.
b. Install a layer of shock-absorbing static-shielding material, 70-mm to
100-mm thick, around all sides of the instrument to firmly cushion and
prevent movement inside the container.
c. Seal the shipping container securely.
d. Mark the container FRAGILE to ensure careful handing.
e. In any correspondence, refer to the Channel Master by model and serial
number.
8.13 Returning Channel Masters to RDI for Service
When shipping the Channel Master to RDI from either inside or outside the
United States, the following instructions will help ensure the Channel Mas-
ter arrives with the minimum possible delay. Any deviation from these
instructions increases the potential for delay.
8.13.1 Domestic Shipments
Step 1 - Get a Return Authorization
The best way to make sure RDI is aware of your intentions to ship equip-
ment is to obtain a Return Material Authorization (RMA) before sending
the shipment. Return Material Authorizations are issued by Sales Admini-
stration or Customer Service and are used to notify us of your needs in ad-
vance of arrival so we can provide a faster turnaround. When requesting a
Return Material Authorization, please give us the following information.
• What is being shipped (include the serial number)
• When you plan to send the shipment
• What problem(s) need correction
• When you need the instrument returned
When the Return Material Authorization is issued, we will tell you the
RMA number. Please include this number on all packages and correspon-
dence.
Step 2 - Ship via air freight, prepaid
Urgent Shipments should be shipped direct to RDI via any of several over-
night or priority air services. Do not send urgent airfreight as part of a con-
solidated shipment. If you ship consolidated, you will save money, but may
lose up to three days in transit time.
Non-urgent shipments may be shipped as part of a consolidated cargo ship-
ment to save money. In addition, some truck lines may offer equivalent de-
livery service at a lower cost, depending on the distance to San Diego.