Users Manual

Troubleshooting Troubleshooting
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Determine if a device driver needs to be installed. (Refer to the documentation that came with the device.)
Determine if the device needs any jumper or switch settings. (Refer to the documentation that came with the device.)
Check the cables or power cords for correct connections.
For an external device that has its own power switch, make sure that the power is turned on.
Hardware device problems
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Make sure that the software is correctly installed.
If an error message appears on the screen, consult the software program’s documentation for further information.
If you are sure the operation has stopped, restart the tablet.
Software problems
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The hard disk drive has defects. Ask an authorised dealer for assistance.
Hard disk drive problems
The hard disk drive error message appears on the screen.
If you have a connection to another computer, the tablet does not enter Sleep or Hibernation mode if the connection is
actively in use.
Make sure that the Sleep or Hibernation time-out is enabled.
Power management problems
The device does not enter Sleep or Hibernation mode automatically.
If the tablet computer is performing an operation, it normally waits for the operation to finish.
The tablet does not enter Sleep or Hibernation mode immediately
Connect the AC adapter to the tablet computer.
Replace the empty battery with a fully charged one.
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The tablet automatically enters Sleep or Hibernation mode when the battery is empty. Do any one of the following:
Make sure that the volume control is not set too low.
Make sure that the device is not in sleep mode.
If using an external speaker, make sure that the speaker is properly connected.
Sound problems
No sound
Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio
electronics to distort the sound.
Distorted sound
Make sure that your tablet computer is equipped with the driver needed.
Tap the speaker symbol on the taskbar and check the Windows volume control.
Earphones may be faulty.
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