Instructions / Assembly
39
Diagnostic Chart
Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes.
DIAGNOSTICCODE SYMPTOM SOLUTION
Up Arrow
Flash(es)
Down Arrow
Flash(es)
1 1
The garage door opener will notclose and the lightbulbs flash. Safety reversing sensors are notinstalled, connected, or wiresmay be cut. Inspectsensor wires for a
disconnected or cut wire.
1 2
The garage door opener will notclose and the lightbulbs flash. There is a short or reversed wire for the safetyreversing sensors. Inspectsafety sensor wire at all staple
and connection points,replace wire or correctas needed.
1 3
The door control will notfunction. The wires for the door control are shorted or the door control isfaulty.Inspect door control wires at all
staple and connection points,replace wire or correctasneeded.
1 4
The garage door opener will notclose and the lightbulbs flash. Safety reversing sensors are misaligned or were momentarily obstructed. Realign both sensorsto
ensure both LEDs are steadyand notflickering.Make sure nothing is hanging or mounted on the door
thatwould interruptthe sensor’spath while closing.
1 5
Door moves6-8" (15-20 cm) stops or reverses. Manuallyopen and close the door. Check for binding or obstructions, such as a broken spring or door
lock, correct as needed. Check wiring connectionsat travel module and atthe logic board.Replace
travel module if necessary.
No movement,only a single click. Manuallyopen and close the door. Check for binding or obstructions, such as a broken spring or door
lock, correct as needed. Replace logicboard if necessary.
Opener humsfor 1-2 secondsno movement. Manuallyopen and close the door. Check for binding or obstructions, such as a broken spring or door
lock, correct as needed. Replace motor if necessary.
1 6
Door coasts after it hascome to a complete stop. Program travel to coasting position or have door balanced by a trained door systemstechnician.
2 1-5
No movement,or sound. Replace logicboard.
3 2
Unable to setthe travel or retain position. Check travel module for proper assembly,replace if necessary.
Troubleshooting