Installation Guide

11
Preparation & Safety
Installer Agreement
What's In the Box
What's In the Door
Wire the Control Panel
Check Power
Set for Programming
Test Operation
Troubleshooting
LED Status
Diagnostics
Repair Parts
Notices
For More Help
Diagnostics
What You See What To Try
No power to Portal • Check that the power cord is
plugged into the outlet.
• Check power is on.
• Check Wi-Fi® signal.
• Check wire connection points.
Elevator Portal Doors won't open/
close
• Check for obstructions,
• Adjust Elevator Door Panel
screws at top and bottom panel
brackets along the rail.
• Check the Pet Collar Sensor
battery
Grinding noise • Adjust and tighten Elevator Door
Panel screws at top and bottom
panel brackets along the rail,
apply silicon sealant.
• Check for any loose screws
such as drivetrain, and brackets.
Camera(s) don't work. • Retry pairing with the myQ® Pet
Portal app.
Pet Collar Sensor doesn't work • Retry pairing with the myQ® Pet
Portal app.
Pet Collar Sensor Lost Remove the Collar Sensor from the
myQ® Pet Portal app promptly, and
order a new Collar Sensor.
Troubleshooting (Continued)
Repair Parts
Description Part Number
Power kit
Kolbe kit
Plug-in Adapter (24VDC 2A Wall
Adapter)
Center seal
Motor
Logic board
Belt
Camera