Installation Guide

10
Preparation & Safety
Installer Agreement
What's In the Box
What's In the Door
Wire the Control Panel
Check Power
Set for Programming
Test Operation
Troubleshooting
LED Status
Diagnostics
Repair Parts
Notices
For More Help
Troubleshooting
Logic Board LED Status
What You See on #1 Button What It Means
Blue LED OFF myQ® Pet Portal is powered o .
Blinking Blue Portal is powering up, looking for
connection to mobile device or
home Wi-Fi®.
Solid Blue Connected to your mobile device
or home Wi-Fi®. You are not yet
connected to the Internet. If this
persists after setup, check your
home router and Internet.
Flashing Blue Connecting to Wi-Fi® and
connecting to the myQ® App.
Solid Blue Connected to myQ® Pet Portal app,
Wi-Fi®.
Solid Purple Receiving  rmware updates.
myQ® Pet Portal Collar Sensor LED Status
What You See on #2 Button What It Means
Blinking Blue LED Collar Sensor detected, but not
close.
Blinking Green LED Collar Sensor detected, and on 3
consecutive green blinks, the door
opens .
Infrared (IR) Light Beam Sensors LED Status
What You See What It Means
Receiver (Top) LED glows steady
Green
Transmitter (Bottom) LED glows
steady Green
The IR sensors are aligned, and
active.
Transmitter (Bottom) LED doesn't
glow Green.
• Check power is on.
• Check if sensor wires are broken
or not correctly aligned to
Receiver.
Receiver (Top) LED doesn't glow
Green.
• Check power is on.
• Sensor wire broken or not
correctly aligned to Transmitter.