Service manual

96022 Revision L xvii
StorageTek Protected
■ Additional Information
StorageTek offers several methods for you to obtain additional information.
StorageTek’s External Web Site
StorageTek’s external Web site provides marketing, product, event, corporate, and service
information. The external Web site is accessible to anyone with a Web browser and an
Internet connection.
The URL for the StorageTek external Web site is http://www.storagetek.com
Customer Resource Center
StorageTek’s CRC is a Web site that enables members to resolve technical issues by
searching code fixes and technical documentation. CRC membership entitles you to other
proactive services, such as HIPER subscriptions, technical tips, answers to frequently
asked questions, addenda to product documentation books, and online product support
contact information. Customers who have a current warranty or a current maintenance
service agreement may apply for membership by clicking on the
Request Password
button on the CRC home page. StorageTek employees may enter the CRC through
PowerPort.
The URL for the CRC is http://www.support.storagetek.com
Partners Site
StorageTek’s Partners site is a Web site that provides information about products,
services, customer support, upcoming events, training programs, and sales tools to
support StorageTek’s Partners. Access to this site, beyond the Partners Login page, is
restricted. On the Partners Login page, StorageTek employees and current partners who
do not have access can request a login ID and password and prospective partners can
apply to become StorageTek resellers.
The URL for the Partners site is http://members.storagetek.com
Global Services Support Tools
StorageTek’s Global Services Support Tools site provides tools that aid in the sales and
support of StorageTek’s products and services. This is an internal Web site for
StorageTek employees.
The URL for the Global Services Support Tools is http://wwssto.stortek.com