Specifications

FibeAir 4800 Installation and Operation Guide 5-1
Chapter 5
Diagnostics and
Troubleshooting
This chapter describes the FA4800 diagnostic functions, which include:
• Monitoring Performance
• Error detection and alarms
• Diagnostic tests (local and remote loopbacks on E1 or T1 link)
• Troubleshooting
• Frequently asked questions.
5.1 Automatic Link Data Collection (Get Link
Information)
The Get Link Information feature collects all the link and Manager information
which can be used for diagnostics.
In the event of needing to contact technical support please send this file so as to
speed up the assistance.
®
To get link information
1. Click Help on the menu bar, select Link Information.
The Get Link Information dialog box appears. See Figure 5-1.
2. Select or deselect the data options. If the file is to be sent to Technical Support
leave all options checked.
3. Click File Path to get to the directory to save the file in.
4. Click Start to save the information.
The file is saved as Link Information.txt