Install Guide

Why will my hub will not authorise?
Please conrm that your hub is connected
via mans power and Ethernet cable to a
working broadband router.
If you are sure this is the case and the hub
will still not authorise, please contact
Customer Support
The hub is not picking up my keyfobs
Ensure that the keyfobs are double ashing.
If this is not the case please remove the
battery for 1 minute before reinserting
(check that this has been inserted the
correct way round).
When the keyfob is double ashing and
place it around 3 feet from the hub. Check
that the hub is in search mode and is
ashing white.
My keyfob was double ashing but is
no longer.
If the keyfob was double ashing but is
no longer, repeat the steps above.
The hub is not picking up my Thermostat
When the Thermostat is on search mode
you will see the radio waves blink from the
radio mask icon on the Thermostat screen.
Remove the Thermostat batteries for 1
minute before reinserting.
When the radio waves are blinking place it
around 3 feet from the hub. Check that the
hub is in search mode and is ashing white.
My thermostat was in serach mode but is
no longer.
If the Thermostat has time out of search
mode, repeat the steps above.
Frequently Asked Questions:
What is the wireless range of the system?
The normal range of the system is around 20
metres – however this is dependent on the type
of building and any obstacles between the hub
and devices.
Will the system work without broadband?
No, the system requires a constant broadband
connection to work.
Can my hub connect wirelessly to my wireless
internet router at home?
No, the hub needs to be connected to your
broadband router using an Ethernet cable.
Do I need to have a spare port on my router?
Yes, you need to connect the hub to a spare
port (or socket) on your broadband router.
Will the system interfere with my wireless
internet?
No, the system is designed to work in conjunction
with wireless internet and should not interfere
with its operation.
Can I change the settings for my Home
schedule?
Yes, you can edit these settings at any time
What does the system require to work?
All you need is a computer for installation, mains
power, an ‘always on’ broadband connection
For any further questions or support on the
system, please contact our Customer Support
on 0888 882-4440 or [e-mail]