User Manual

Installing the Lamp
Before you start here, you should have installed your Hub and started up all your Accessories by turning them
on and bonding them with the Hub.
Where to put the Lamp
As well as providing light, the Lamp acts as a wireless signal booster to ensure that your AlertMe system works
reliably throughout your home. For more information about the Lamp, click here.
You should position your lamp somewhere you will enjoy it, but also somewhere not too close to your Hub.
Putting the Lamp in another room, or on another floor, of your home, is ideal. The Lamp needs to be plugged
into a mains power socket. There are general guidelines about positioning AlertMe Accessories here. If you are
having problems positioning your Lamp, or any other Accessory, click here.
If you have multiple Lamps to install, simply follow these instructions for each Lamp in turn.
Positioning the Lamp in your home
The Lamp you are about to install should currently be near to your Hub.
On the walkthrough page on AlertMe's secure website you should now be able to see all of the Lamps you
have, including the one you are about to install. If you drag a Lamp icon on the website to the box on the right
hand side, you should see the Lamp in your home near your Hub start to flash on and off regularly. This is the
Lamp to install now, if you have more than one.
If your Lamp does not flash at all, please read our help page here.
Bear in mind that although your Lamp has a battery in to keep it running when the mains power goes
out, it may not yet be fully charged if you only recently plugged in the Lamp for the first time. If the
light goes out it may be lack of power, not that you are out of range. Try plugging in the mains and
waiting 5-10 seconds rather than watching the light as you walk around your home, to position the
Lamp.
You can unplug your Lamp now and carry it, with its power supply, to where ever you wish to put it. As you
move around your home, your lamp may continue to flash, or the light may go out. When the light is blinking
twice every few seconds, that means that you are not in a good location to install your Lamp, as the radio
signal is not good enough. Don't panic! There are two reasons the lamp might do this. One is that you are in a
slightly bad spot for the wireless network; you may find that moving the sensor just a few inches one way or
another is all it takes to get to a better place. If moving it around does not work, try another location. If you
cannot find a good spot anywhere near there, it might be that you are out of range of the Hub. If you cannot
find a good spot for your lamp, read more about how to fix any issues with the wireless network.
As you position your Lamp, you should make sure you select a location where the Lamp is flashing regularly all
the time. You may wish to place the Lamp, connect it to mains power, and then watch it for 5 to 10 seconds to
ensure that it continues to flash, confirming that this is a good position for the Lamp where it can be in
constant contact with your Hub. If you have any problems with finding a position for your Lamp where the
light stays flashing, click here for help.