User Manual

The Hub does not seem to connect to AlertMe
Make sure that your Hub is connected to your broadband router via an Ethernet cable.
Make sure that the Hub is plugged into mains power and that the mains socket is turned on! Make sure the
hub power cable is securely plugged in.
Wait a few minutes - sometimes this stage takes a little while, as AlertMe and your home set up secure
communications.
Your Hub will light up various colours after you plug it in for the first time. It is ready to connect to our servers
when it is flashing red, on and off and on again.
If you've waited over 5 minutes, please Contact AlertMe for support and have your Hub ID to hand.
If your hub is glowing pink continuously …
then you may need to reset it. You can reset your Hub using a paperclip or similar pointy object.
There is a small hole on the bottom of the Hub (smaller than the other holes! see the pictures here - the reset
switch is shown at the bottom right). Insert your paperclip to press the recessed reset button. The Hub should
stop glowing for a moment and then light up again; check the power and Ethernet cables, and wait 5 minutes,
then try again.
If you use MAC address filtering on your broadband gateway …
then you may need to set up the Hub MAC address on your gateway. If you type in your Hub ID to the
AlertMe website, and your Hub does not connect (because you use MAC filtering), the error message on the
website will tell you the Hub MAC address, so you can now enter it in your broadband router configuration.