User guide

TALKSWITCH CONFIGURATION 76
Mailbox greeting
The Mailbox Greeting area allows you to load a greeting, and configure the voice mailbox as a
mailbox or announcement. Note that you can also record a greeting using a local extension
connected to the TalkSwitch unit.
The greeting should tell the caller to dial 0 (9 in some regions) to perform the action selected in
Caller options, if you will configure these options.
1. To record a greeting:
a) Pick up a local extension connected to the TalkSwitch unit.
b) Press ** <extension number>, and then follow the prompts to record a greeting.
2. To load a greeting:
a) Obtain an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the greeting.
b) Click Load Greeting. The Load Greeting window appears.
c) Click Browse to select a .wav file, click Load Greeting, and then click Load. The system
will load the .wav file into the TalkSwitch unit.
3. To configure the voice mailbox as a mailbox, leave the Play announcement only checkbox
cleared. The TalkSwitch unit activates the greeting and the mailbox, and enables all the
controls on the page. The caller will hear a greeting, and will be able to leave a message in
the mailbox.
4. To configure the voice mailbox as an announcement, select the Play announcement only
checkbox. The TalkSwitch unit activates the greeting, disables the ability to leave a message,
and disables the Notification Settings area. The caller will hear a greeting, but will not be
able to leave a message.
Caller options
The Caller Options area sets the action to perform if the caller dials 0 (9 in some regions) during
the voicemail greeting. You can set up different actions for Mode 1 and Mode 2.
1. For each mode, select the action to perform if a caller dials 0 (9 in some regions). Choices
are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement